CM
Cassandra M
1 reviews | Active since Oct 2022
15 Feb 2023, 06:25
Deposit not reflecting
I made a deposit on the 25th of January 2023 to date the money is not reflecting into my account… I have tried numerous times to chat with someone but for a good two weeks no one has been able to assist with . I take my frustrations to the email I’m being told by a Sinikiwe that they no longer resolve issues on email . I should either call or use the chat box AFTER I mentioned that I have tried to live chat and without any success…. I cannot be going back and forth for a mere R50 !!!!! Please
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Replies (2)
Betway - South Africa's replyOfficial
15 Feb 2023, 08:17Hi Cassandra,
Thank you for your review and for your patience in awaiting a follow-up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply15 Feb 2023, 08:17
Official
Hi Cassandra,
Thank you for your review and for your patience in awaiting a follow-up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
16 Feb 2023, 09:56Hi Cassandra,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply16 Feb 2023, 09:56
Official
Hi Cassandra,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team