SN
Sibusiso Ngcobo@gmail
1 reviews | Active since Dec 2020
03 Dec 2020, 18:52
Deposit not credited
On 26-11-2020 made two deposits of the same amount and my account was not credited with the last one. When I called on the 27-11-2020 was advised to email the two proof of payments of which I did email and was told to wait 48 hours. Then still my account was never credited to this day I've been calling and wasting my airtime and no one seem to be taking my matter serious even the live chat they all tell me 48 hours....my question is how long must I wait for my money to be credited into my betting account .
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
03 Dec 2020, 19:23Hi Sibusiso,
We have asked our team to look into this for you and we can advise that the funds have been credited to your Betway account now. We would like to clarify that EFT is not the most reliable deposit option in regard to time. Please keep in mind that we need to allow for the funds to reflect on our statement before we credit this to your account. This is the reason why we advise 1 to 3 business days for EFT deposits to offer a clear indication of timeframe if you choose to use this deposit option. To avoid delays and frustration for any future deposits, please consider using our alternative options such as OZOW and SID.
Kind Regards,
The Betway Team
We have asked our team to look into this for you and we can advise that the funds have been credited to your Betway account now. We would like to clarify that EFT is not the most reliable deposit option in regard to time. Please keep in mind that we need to allow for the funds to reflect on our statement before we credit this to your account. This is the reason why we advise 1 to 3 business days for EFT deposits to offer a clear indication of timeframe if you choose to use this deposit option. To avoid delays and frustration for any future deposits, please consider using our alternative options such as OZOW and SID.
Kind Regards,
The Betway Team
Betway - South Africa's reply03 Dec 2020, 19:23
Official
Hi Sibusiso,
We have asked our team to look into this for you and we can advise that the funds have been credited to your Betway account now. We would like to clarify that EFT is not the most reliable deposit option in regard to time. Please keep in mind that we need to allow for the funds to reflect on our statement before we credit this to your account. This is the reason why we advise 1 to 3 business days for EFT deposits to offer a clear indication of timeframe if you choose to use this deposit option. To avoid delays and frustration for any future deposits, please consider using our alternative options such as OZOW and SID.
Kind Regards,
The Betway Team
We have asked our team to look into this for you and we can advise that the funds have been credited to your Betway account now. We would like to clarify that EFT is not the most reliable deposit option in regard to time. Please keep in mind that we need to allow for the funds to reflect on our statement before we credit this to your account. This is the reason why we advise 1 to 3 business days for EFT deposits to offer a clear indication of timeframe if you choose to use this deposit option. To avoid delays and frustration for any future deposits, please consider using our alternative options such as OZOW and SID.
Kind Regards,
The Betway Team
SN
Sibusiso Ngcobo@gmail's updateReviewer Update
03 Dec 2020, 19:33Thank you so much for resolving my query with urgency I really appreciate the effort that Mr Lethena did to actually ensure that I was assisted with great customer service ....my account was finally credited .
SN
Sibusiso Ngcobo@gmail's update03 Dec 2020, 19:33
Reviewer Update
Thank you so much for resolving my query with urgency I really appreciate the effort that Mr Lethena did to actually ensure that I was assisted with great customer service ....my account was finally credited .
Betway - South Africa's replyOfficial
29 Nov 2021, 17:29Hi Sibusiso,
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team
Betway - South Africa's reply29 Nov 2021, 17:29
Official
Hi Sibusiso,
Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
Regards,
Betway Team