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Bandile Z

1 reviews | Active since Apr 2016

05 May 2026, 23:52

Deposit not credited

I deposited using 1 voucher but the account was not credited, I reported this 3 days ago but I have not received an feedback till now

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply06 May 2026, 16:56
Official
Hi Bandile,
 
Thank you for your review and for your patience in awaiting a follow-up from us.  
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 
Betway Team 
BZ
Bandile Z's update06 May 2026, 23:09
Reviewer Update
Almost 6 days now I have redeemed my voucher without being credited
Betway - South Africa
Betway - South Africa's reply07 May 2026, 09:06
Official
Hi Bandile,
 
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.  
 
One of our consultants will contact you today between 09h00 and 17h00 to assist you further.  
 
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.  
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply07 May 2026, 09:08
Official
Hi Bandile,  
  
Thank you for your review and for your patience in awaiting a follow-up from us.  
   
We have tried reaching out to you, sadly to no avail. 
 
Kindly advise on a suitable time for us to contact you to discuss the matter further. 
 
Your response will be greatly appreciated. 
  
Regards,  
Betway Team