EK
Ernest K
1 reviews | Active since Jul 2019
09 Jan 2024, 07:46
Deposit my money Please
I made a mistake when I was depositing money to the betway account, on the reference I entered my surname and initials instead of my cellphone numbers, so the money never went through to the account. I called betway also contacted them using facebook and I have sent my banking statement, proof of deposit ( PDF and pictures) till today I have been told I should wait for 48 hours for the team to escalate the matter, It has been a week now from Tuesday 2 Jan until today I am not refunded.
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Betway - South Africa's replyOfficial
09 Jan 2024, 08:20Hi Ernest,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried contacting you multiple time in relation to the above review this is so that we can confirm that the funds in question had been credited to the account back in August given this feedback kindly note that this notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply09 Jan 2024, 08:20
Official
Hi Ernest,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried contacting you multiple time in relation to the above review this is so that we can confirm that the funds in question had been credited to the account back in August given this feedback kindly note that this notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team