NH
Natz H
1 reviews | Active since Jun 2024
18 Jun 2024, 13:17
Deposit issue - funds not reflecting
I've loaded funds on my BetwayApp through an EFT, however it's been a number of hours that it has not reflected in my cash section, I have requested assistance , however nobody has responded to my request and I've been in the waiting queue on a live chat for more than 20mins. I would like to find out what the best possible channel is to call in to have my funds reflect in my account or is their perhaps a maintenance issue on your guys website/app. Please if I could get some assistance on this matter, it will be greatly appreciated.
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
18 Jun 2024, 14:28Hi Natz,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply18 Jun 2024, 14:28
Official
Hi Natz,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
18 Jun 2024, 14:50Hi Natz,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply18 Jun 2024, 14:50
Official
Hi Natz,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
NH
Natz H's updateReviewer Update
18 Jun 2024, 15:03Hi Betway,
Thank you so much for getting back to me so quickly and finding a solution to best resolve my issue, I appreciate it so much.
And thank to Tony for such amazing customer service and making the whole situation so much easier to deal with.
Kind regards
Natz
Thank you so much for getting back to me so quickly and finding a solution to best resolve my issue, I appreciate it so much.
And thank to Tony for such amazing customer service and making the whole situation so much easier to deal with.
Kind regards
Natz
NH
Natz H's update18 Jun 2024, 15:03
Reviewer Update
Hi Betway,
Thank you so much for getting back to me so quickly and finding a solution to best resolve my issue, I appreciate it so much.
And thank to Tony for such amazing customer service and making the whole situation so much easier to deal with.
Kind regards
Natz
Thank you so much for getting back to me so quickly and finding a solution to best resolve my issue, I appreciate it so much.
And thank to Tony for such amazing customer service and making the whole situation so much easier to deal with.
Kind regards
Natz
Betway - South Africa's replyOfficial
19 Jun 2024, 09:51Hi Natz,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply19 Jun 2024, 09:51
Official
Hi Natz,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team