LM
Lungelo M

1 reviews | Active since Jun 2021

16 Jun 2021, 13:50

Deposit frustrations.

<div>I deposited money into my betway account using their voucher which I bought at Checkers, but to my surprise the funds have still not reflected into my account. Betway said I must wait 24 to 48 hours for them to load the funds into my account. What's also surprising is that when I use that vouchers like OTT and Blue voucher the funds are loaded immediately into my account. There is something really wrong with the betway systems and processes, because it is not the first time I am having this problem. Maybe it's time I try using other betting sites.</div>

0
Replies (5)
Betway - South Africa
Betway - South Africa's reply16 Jun 2021, 15:02
Official
Hi Lungelo,

Thank you for the review.

 We have reviewed your complaint and would love to assist in resolving this matter with you. Please provide us with the proof of deposit received after you made the payment to us from a Shoprite Money Market counter. 

We'll have our team trace and allocate the funds into your Betway Account accordingly.

Regards,
Betway Team.
LM
Lungelo M's update16 Jun 2021, 17:35
Reviewer Update
I am still waiting I have sent through the proof of deposit via the betway chat but they said they can't pick it up, this is very frustrating.
LM
Lungelo M's update16 Jun 2021, 19:17
Reviewer Update
I give up?! After sending my proof of deposit six times. I got "your query will be resolved in 24 to 48 hours. Ja ne this is how the biggest betting site treat their small customers. I will be de-activating my account, I know they don't care because they have millions of customers.
Betway - South Africa
Betway - South Africa's reply10 Feb 2022, 14:50
Official
Hi Lungelo,

We currently following-up on a few outdated reviews. 

Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please. 

Regards,
Betway Team
Betway - South Africa
Betway - South Africa's reply10 Feb 2022, 14:53
Official
 Hi Lungelo,
 
We currently following-up on a few outdated reviews. 
 
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please. 
 
Regards,
Betway Team