PM
Penny M
1 reviews | Active since Apr 2023
10 Apr 2023, 09:44
Deposit Enquiry
Terrible service from the "support team". I've had to use Facebook because no one is available on their "24/7 live chat". And then I'm told to wait up to 48hrs for my deposit to reflect. A deposit made over a week ago. Smh
Helpful (0)
Replies (7)0
Replies (7)
Betway - South Africa's replyOfficial
10 Apr 2023, 10:08Hi Penny,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply10 Apr 2023, 10:08
Official
Hi Penny,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
PM
Penny M's updateReviewer Update
10 Apr 2023, 10:12Once my money is returned, kindly deactivate my account as I'm unable to find such option. Customer service is of utmost importance to me and this experience has been terrible.
PM
Penny M's update10 Apr 2023, 10:12
Reviewer Update
Once my money is returned, kindly deactivate my account as I'm unable to find such option. Customer service is of utmost importance to me and this experience has been terrible.
Betway - South Africa's replyOfficial
10 Apr 2023, 10:45Hi Penny,
Your lock request is well noted, and understandably so - caused by the frustration endured and inconvenienced caused.
Purely looking at the proof of deposit sent, the transaction may very will be with your bank as the status reads as "Outstanding Card Authorization".
Usually such transaction are normally returned into your banking account after 14 working day, and as such our team will need your latest banking statement starting from the deposit date.
We look forward to your earliest reply.
Regards,
Betway Team
Your lock request is well noted, and understandably so - caused by the frustration endured and inconvenienced caused.
Purely looking at the proof of deposit sent, the transaction may very will be with your bank as the status reads as "Outstanding Card Authorization".
Usually such transaction are normally returned into your banking account after 14 working day, and as such our team will need your latest banking statement starting from the deposit date.
We look forward to your earliest reply.
Regards,
Betway Team
Betway - South Africa's reply10 Apr 2023, 10:45
Official
Hi Penny,
Your lock request is well noted, and understandably so - caused by the frustration endured and inconvenienced caused.
Purely looking at the proof of deposit sent, the transaction may very will be with your bank as the status reads as "Outstanding Card Authorization".
Usually such transaction are normally returned into your banking account after 14 working day, and as such our team will need your latest banking statement starting from the deposit date.
We look forward to your earliest reply.
Regards,
Betway Team
Your lock request is well noted, and understandably so - caused by the frustration endured and inconvenienced caused.
Purely looking at the proof of deposit sent, the transaction may very will be with your bank as the status reads as "Outstanding Card Authorization".
Usually such transaction are normally returned into your banking account after 14 working day, and as such our team will need your latest banking statement starting from the deposit date.
We look forward to your earliest reply.
Regards,
Betway Team
PM
Penny M's updateReviewer Update
11 Apr 2023, 01:26I have already contacted my bank and they advised I will have to contact you to bank the funds since your website notified me the deposit was successful at the time. Honestly all this back and forth isn't worth it. The fact that I have to resort to this platform to even get a response says a lot about your customer service.
PM
Penny M's update11 Apr 2023, 01:26
Reviewer Update
I have already contacted my bank and they advised I will have to contact you to bank the funds since your website notified me the deposit was successful at the time. Honestly all this back and forth isn't worth it. The fact that I have to resort to this platform to even get a response says a lot about your customer service.
Betway - South Africa's replyOfficial
11 Apr 2023, 10:31Hi Penny,
We truly sorry that you experiencing this - our team tried reaching out to the provided number, twice, to no avail.
A direct email has been sent, please check and reply. The email can be located within your primary Gmail inbox or spam folder.
Regards,
Betway Team
We truly sorry that you experiencing this - our team tried reaching out to the provided number, twice, to no avail.
A direct email has been sent, please check and reply. The email can be located within your primary Gmail inbox or spam folder.
Regards,
Betway Team
Betway - South Africa's reply11 Apr 2023, 10:31
Official
Hi Penny,
We truly sorry that you experiencing this - our team tried reaching out to the provided number, twice, to no avail.
A direct email has been sent, please check and reply. The email can be located within your primary Gmail inbox or spam folder.
Regards,
Betway Team
We truly sorry that you experiencing this - our team tried reaching out to the provided number, twice, to no avail.
A direct email has been sent, please check and reply. The email can be located within your primary Gmail inbox or spam folder.
Regards,
Betway Team
PM
Penny M's updateReviewer Update
14 Apr 2023, 00:26So after sending the reply to said e-mail I get no response. 2 days later my Betway account is locked but I still don't have my money back. 😂. Wow. Anyway, good riddance. You can keep the deposit, you're clearly good at this lil **** of yours.
PM
Penny M's update14 Apr 2023, 00:26
Reviewer Update
So after sending the reply to said e-mail I get no response. 2 days later my Betway account is locked but I still don't have my money back. 😂. Wow. Anyway, good riddance. You can keep the deposit, you're clearly good at this lil **** of yours.
Betway - South Africa's replyOfficial
14 Apr 2023, 14:06Hi Penny,
The account lock app**** is at the back of the request raised on our end, through a chat interaction you had with one of our service representatives.
Our team is still in the process of locating the deposit disputed, unfortunately at this stage, our team is till struggling to locate the funds.
Kindly bear with us and we'll let you know once feedback is received from our service provider.
Regards,
Betway Team
The account lock app**** is at the back of the request raised on our end, through a chat interaction you had with one of our service representatives.
Our team is still in the process of locating the deposit disputed, unfortunately at this stage, our team is till struggling to locate the funds.
Kindly bear with us and we'll let you know once feedback is received from our service provider.
Regards,
Betway Team
Betway - South Africa's reply14 Apr 2023, 14:06
Official
Hi Penny,
The account lock app**** is at the back of the request raised on our end, through a chat interaction you had with one of our service representatives.
Our team is still in the process of locating the deposit disputed, unfortunately at this stage, our team is till struggling to locate the funds.
Kindly bear with us and we'll let you know once feedback is received from our service provider.
Regards,
Betway Team
The account lock app**** is at the back of the request raised on our end, through a chat interaction you had with one of our service representatives.
Our team is still in the process of locating the deposit disputed, unfortunately at this stage, our team is till struggling to locate the funds.
Kindly bear with us and we'll let you know once feedback is received from our service provider.
Regards,
Betway Team