TK
Tshepo K
1 reviews | Active since Aug 2020
14 Sept 2021, 11:10
Deposit
Betway took my money n now they refusing to load it to my Betway account. Their call centre sucks as there's no one answering for the past 20min I've been holding
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
14 Sept 2021, 12:21Hi Tshepo ,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Betway - South Africa's reply14 Sept 2021, 12:21
Official
Hi Tshepo ,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team
TK
They called me and told me that they will resolve my issue before end of business day. Now it's after 8pm nothing still. I mean I have sent proof of payment why don't they deposit my money. Be careful out there guys.
I'm loosing out on Champion's league as I speak. I mean why does it have to take 2days to reflect.
Tshepo K's updateReviewer Update
14 Sept 2021, 20:11They called me and told me that they will resolve my issue before end of business day. Now it's after 8pm nothing still. I mean I have sent proof of payment why don't they deposit my money. Be careful out there guys.
I'm loosing out on Champion's league as I speak. I mean why does it have to take 2days to reflect.
TK
Tshepo K's update14 Sept 2021, 20:11
Reviewer Update
They called me and told me that they will resolve my issue before end of business day. Now it's after 8pm nothing still. I mean I have sent proof of payment why don't they deposit my money. Be careful out there guys.
I'm loosing out on Champion's league as I speak. I mean why does it have to take 2days to reflect.
Betway - South Africa's replyOfficial
14 Sept 2021, 20:30 Hi Tshepo ,
We do apologise for the delay in regard to this matter, our team is still looking into this matter for you. We assure you that this is being treated with urgency however there may be a delay in resolution depending on information and feedback required in regard to the location and allocation of your deposit.
As soon as this feedback has been received, we will be sure to follow up with you om order to resolve this matter. Regards,Betway Team
We do apologise for the delay in regard to this matter, our team is still looking into this matter for you. We assure you that this is being treated with urgency however there may be a delay in resolution depending on information and feedback required in regard to the location and allocation of your deposit.
As soon as this feedback has been received, we will be sure to follow up with you om order to resolve this matter. Regards,Betway Team
Betway - South Africa's reply14 Sept 2021, 20:30
Official
Hi Tshepo ,
We do apologise for the delay in regard to this matter, our team is still looking into this matter for you. We assure you that this is being treated with urgency however there may be a delay in resolution depending on information and feedback required in regard to the location and allocation of your deposit.
As soon as this feedback has been received, we will be sure to follow up with you om order to resolve this matter. Regards,Betway Team
We do apologise for the delay in regard to this matter, our team is still looking into this matter for you. We assure you that this is being treated with urgency however there may be a delay in resolution depending on information and feedback required in regard to the location and allocation of your deposit.
As soon as this feedback has been received, we will be sure to follow up with you om order to resolve this matter. Regards,Betway Team
TK
Tshepo K's updateReviewer Update
14 Sept 2021, 20:33What you wrote is the same thing I was told yesterday, even today you still telling me the same thing. I mean I did send proof of payment what's taking so long .
TK
Tshepo K's update14 Sept 2021, 20:33
Reviewer Update
What you wrote is the same thing I was told yesterday, even today you still telling me the same thing. I mean I did send proof of payment what's taking so long .
TK
Tshepo K's updateReviewer Update
15 Sept 2021, 10:40I'm still struggling to get my deposit, this guys keeps on asking me to send proof of payment for the 5th time now , honestly I'm being bul**** by Betway. I have loaded my deposit on Monday today it's Wednesday. this is not fair at all as I'm losing out on games playing.
TK
Tshepo K's update15 Sept 2021, 10:40
Reviewer Update
I'm still struggling to get my deposit, this guys keeps on asking me to send proof of payment for the 5th time now , honestly I'm being bul**** by Betway. I have loaded my deposit on Monday today it's Wednesday. this is not fair at all as I'm losing out on games playing.
Betway - South Africa's replyOfficial
10 Nov 2021, 14:59Hi Tshepo,
Your review is very much appreciated, please excuse the delayed reply.
We have reviewed your account and confirm that your deposit was loaded into a 3rd party's account as advised via our Live Chat medium.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Your review is very much appreciated, please excuse the delayed reply.
We have reviewed your account and confirm that your deposit was loaded into a 3rd party's account as advised via our Live Chat medium.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply10 Nov 2021, 14:59
Official
Hi Tshepo,
Your review is very much appreciated, please excuse the delayed reply.
We have reviewed your account and confirm that your deposit was loaded into a 3rd party's account as advised via our Live Chat medium.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Your review is very much appreciated, please excuse the delayed reply.
We have reviewed your account and confirm that your deposit was loaded into a 3rd party's account as advised via our Live Chat medium.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team