denied me access to my account , refusing with my money

withdrew my money and did not get it , only to be told that my account is under review . was also requested to do a re-verification of documents .I did that only to be told they can not approve my verification and therefore my account is now locked and will not be unlocked , like how ? when i have my id document to verify and you have my money in that account? how do you tell me my account will remain locked when my money is in there? The agent was Dineo