Denied funds

Dear Hello Peter Team,

I am lodging a formal complaint against Betway South Africa regarding the continued refusal to refund my funds after my account was terminated.

My account was locked in October 2025 and later terminated. Betway confirmed telephonically that my funds were not forfeited and that I would receive my remaining balance. Based on this confirmation, I continued engaging with their support team.

On 19 December 2025, Betway requested a proof of bank account to process a manual withdrawal, which I submitted immediately. On 9 January, I was informed that the withdrawal had been escalated.

Despite this, Betway has since changed their position via phone call only, now claiming I will not receive my funds — with no written confirmation, no policy clause, and no explanation for why refund documentation was requested if the funds were allegedly forfeited.

Instead of addressing the refund, Betway keeps sending generic gambling rules that do not resolve the issue. This matter has been ongoing for months and appears to be an attempt to delay or avoid payment.

I have full proof of all communications, confirmations, and documents submitted. I am requesting urgent intervention to compel Betway to provide a written position and release my funds.

Regards, Luyanda