TM
Ten M
1 reviews | Active since May 2016
12 Apr 2022, 16:12
Delays in paying refund
On 06/04/2022, there was a technical error whilst playing French Rollette and the game was refunded . Payment instructions we sent by French Rollette to Betway. I provided screenshots as evidence for them to investigate and refund. Its now over a week with the matter not resolved and no proper commitment of when I will receive my refund.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
12 Apr 2022, 17:00Hi Ten,,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply12 Apr 2022, 17:00
Official
Hi Ten,,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
TM
Ten M's updateReviewer Update
12 Apr 2022, 17:10Matter resolved, I got the refund in my account. Thanks for the quick response
TM
Ten M's update12 Apr 2022, 17:10
Reviewer Update
Matter resolved, I got the refund in my account. Thanks for the quick response
Betway - South Africa's replyOfficial
13 Apr 2022, 07:17Hi Ten,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply13 Apr 2022, 07:17
Official
Hi Ten,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team