Delays and No exact Time Frame for Account Review

Good Day

I am writing to express my frustration regarding the current status of my Betway account. My account has been placed “under review,” and despite several attempts to get clarity, I have not received any time frame for how long this process will take.

Each time I attempt to withdraw my funds, the withdrawal is reversed without any proper reason provided. I have contacted multiple support agents, yet the only response I receive is, “There’s nothing we can do.” This is unacceptable. I have been waiting for more than 40 days full now and calling daily sending emails non stop but still no response and a way forward.

I have completed all verification requirements, and wagered the whole amount in my account there is no reason why my funds should be withheld from me. This delay is an inconvenience, and I urgently request: 1. The estimated time frame for the completion of this review. 2. Immediate release of my withdrawal

I trust that Betway will resolve this matter accordingly, due i have been waiting patient long enough.

Kind regards, Sinenjabulo Usanda Glenton lekhuleni