sM
sergio M

1 reviews | Active since Jan 2022

21 May 2024, 09:51

Delayed funds

Here's a draft message:

Subj Unacceptable Withdrawal Delay for My Deposited Funds. Dear Betway Support Team,

I am writing to express my extreme frustration and disappointment regarding the withdrawal delay of my deposited funds. It is absolutely unacceptable that I have to wait 7-10 working days to access my own money, which I had deposited into your account.

I did not expect such a lengthy delay, especially since the funds were mine to begin with. This is not a withdrawal of winnings, but rather my own deposited funds. I need access to my money promptly, and this delay is causing me significant inconvenience and financial hardship.

I urge you to expedite the process and release my funds immediately. I request a swift resolution to this issue and expect a response regarding the actions you will take to address this unacceptable delay. I have send you my id copy bank statement and selfie and all that was need from me .Can the Fica department deal with the manner with urgency thanks

Sincerely,

Sergio Mohamed

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply21 May 2024, 10:06
Official
Hi Sergio,  Thank you for your review and for your patience in awaiting a follow-up from us.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team    
sM
sergio M's update21 May 2024, 10:43
Reviewer Update
Hi I have just sent the same email to betway care .

Please come back to me soonest with an outcome .

Thank you
sM
sergio M's update21 May 2024, 11:21
Reviewer Update
Thank you ,but will need that money in my account as soon as possible,thank you
sM
sergio M's update21 May 2024, 11:47
Reviewer Update
Thank you ,but I still feel that you are pro longing this whole process,all I need you to do is pay my own money back in to my account,you have all the details to do it .thanks