Customer service dissatisfaction

I am extremely disappointed with Betway’s customer service and account management.

In December 2025, I attempted to withdraw funds from my Betway account. However, I never received the withdrawn amount. Initially, the system indicated that I should wait 24 hours. Once the 24 hours had passed, the status changed to “we are running a few checks in order to approve your withdrawal.” I have previously withdrawn without any issues, so this was unexpected.

After contacting Betway’s customer support, I was informed that my account is “under review,” with no estimated time of resolution. I was advised to call back every 24 hours. I followed this instruction, only to spend more than 11 minutes on hold each time before reaching an agent.

During one of these calls, an agent advised me to re-upload my FICA verification documents so that my account could be unlocked. I immediately comp****, but since then there has been no update, feedback, or resolution.

I contacted Betway’s customer support again today and was once again informed that my account is still “under review” — a review that has now been ongoing since December.

Call to Action: I am requesting a clear explanation for the ongoing delay, a defined resolution timeframe, and the immediate release of my funds. If this matter is not resolved urgently, I will have no choice but to escalate this further through the relevant regulatory bodies. Betway should advise exactly when this review will be completed and when my withdrawal will be processed.