Customer service

I have had a continous run around with the service received from Betway.

I have purchased a voucher and was unable to redeem it. A query was logged on the 5th Feb and till date the query has not been resolved.

I have been in contact with them twice a day and every single one of them say wait till end of the day. All documents was provided to them on the 1st day and they continously still ask for the documents.

Added to the above I was told a manager contact details can not be provided and they are only a inbound call center therefore they cannot provide better customer service