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peter-john lamoela
1 reviews | Active since Dec 2014
15 Jan 2020, 12:35
Customer care incompatance.
I consulted 1 of their consultants regarding their money back boost promo. Not only the consultant give me incorrect iformation. I had to wait 15 minutes for him to reply with 1 sentence. His excuse for giving incorrect information was also that he had flu. This is after i had to correct him and it was not verbally. There's no ecxuse for incompatance.but when it comes to my money i do not take it lightly. And betway must look at who they appoint ant what is said. As this mistake of norman will cost them dearly today.
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peter-john lamoela's updateReviewer Update
15 Jan 2020, 15:00I get a call regarding my conversation with the consultant norman. After his numerous inconsistencies regarding the money back boost promo. I told him hiz supervisor could call me after 1. Continuing the conversation i got so frustrated i have decided to consult my lawyer and the gambling board i also told him his supervisor can call on Friday. Needless to say i get a call at 14:30 where she says norman is correct when i said i told on the live to call on friday she said she read through it and it says so nowhere. If i stated it and norman was correct in the conversation then how could sxhe not have seen it. Once again misrepresentation on the side of betway. Thank you for voice recorder
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peter-john lamoela's update15 Jan 2020, 15:00
Reviewer Update
I get a call regarding my conversation with the consultant norman. After his numerous inconsistencies regarding the money back boost promo. I told him hiz supervisor could call me after 1. Continuing the conversation i got so frustrated i have decided to consult my lawyer and the gambling board i also told him his supervisor can call on Friday. Needless to say i get a call at 14:30 where she says norman is correct when i said i told on the live to call on friday she said she read through it and it says so nowhere. If i stated it and norman was correct in the conversation then how could sxhe not have seen it. Once again misrepresentation on the side of betway. Thank you for voice recorder
Betway - South Africa's replyOfficial
15 Jan 2020, 17:59Hi Peter-John,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team
Betway - South Africa's reply15 Jan 2020, 17:59
Official
Hi Peter-John,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,Betway Team
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peter-john lamoela's updateReviewer Update
15 Jan 2020, 18:24Its 18:20 i have not recieved a response. I willl await a response an see by tomorrow at morningwhen i will take further action. Thank you
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peter-john lamoela's update15 Jan 2020, 18:24
Reviewer Update
Its 18:20 i have not recieved a response. I willl await a response an see by tomorrow at morningwhen i will take further action. Thank you
Betway - South Africa's replyOfficial
15 Jan 2020, 19:25 Hi Peter-John, We have communicated to you via your inbox providing feedback in regard to your query. Please advise if our correspondence has reached your inbox? If you would like for us to give you a call, please advise if this would be preferred? We will be happy to place a call to you and assist further. Regards, Betway Team
Betway - South Africa's reply15 Jan 2020, 19:25
Official
Hi Peter-John, We have communicated to you via your inbox providing feedback in regard to your query. Please advise if our correspondence has reached your inbox? If you would like for us to give you a call, please advise if this would be preferred? We will be happy to place a call to you and assist further. Regards, Betway Team