TM
Tshepiso M

1 reviews | Active since Nov 2024

28 Nov 2024, 11:10

Complaint

Betway locked my account with my money in it without any reasons I tried to contact them several but they said they have no feedback. And they give a waiting period of 48 hours wen I contacted after the given period I am told they have no clue of wat happed I should wait for their call and I shouldn't call every after 48 hours hense itight take time even months.

0
Replies (29)
Betway - South Africa
Betway - South Africa's reply28 Nov 2024, 11:20
Official
Hi Tshepiso, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 
TM
Tshepiso M's update28 Nov 2024, 17:09
Reviewer Update
Any time from now it is owk to contact me
TM
Tshepiso M's update29 Nov 2024, 12:36
Reviewer Update
Any feedback
TM
Tshepiso M's update29 Nov 2024, 13:52
Reviewer Update
Unfortunately they saying my account will remail locked but I will receive a communication my worry it's my money on that account will go unclaimed
TM
Tshepiso M's update02 Dec 2024, 11:20
Reviewer Update
Any feedback
TM
Tshepiso M's update02 Dec 2024, 11:21
Reviewer Update
I really need my money on that locked account
TM
Tshepiso M's update02 Dec 2024, 15:25
Reviewer Update
Am I still gonna be contacted today ??
Betway - South Africa
Betway - South Africa's reply03 Dec 2024, 07:13
Official
Hi Tshepiso,

Please accept our apologies for the delayed follow up. Our team is still reviewing the matter, and we haven't received any feedback yet. As soon as feedback has been received, we will be sure to follow up.
 
Thank you for your patience and understanding.

Regards,
Betway Team
TM
Tshepiso M's update05 Dec 2024, 15:53
Reviewer Update
Any feedback today
TM
Tshepiso M's update05 Dec 2024, 16:24
Reviewer Update
I just received a missed call
TM
Tshepiso M's update11 Dec 2024, 12:25
Reviewer Update
Any feedback
TM
Tshepiso M's update26 Dec 2024, 15:37
Reviewer Update
I am still waiting For my money since you betway said I must sent bank statement but da is no movement
TM
Tshepiso M's update26 Dec 2024, 22:37
Reviewer Update
I ddnt receive any communication on my email and how will I know wen funds is processed??
TM
Tshepiso M's update19 Jan 2025, 16:31
Reviewer Update
It's been 4 months since u on dis case ...how long will i have to wait a year or more ¿
Betway - South Africa
Betway - South Africa's reply20 Jan 2025, 09:29
Official
Hi Tshepiso, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.


Regards,
Betway Team  
TM
Tshepiso M's update20 Jan 2025, 09:46
Reviewer Update
No massage was sent to my email
TM
Tshepiso M's update18 Feb 2025, 07:14
Reviewer Update
It's now 5 Months since I have been waiting for my money will I ever get it ??
Betway - South Africa
Betway - South Africa's reply19 Feb 2025, 07:23
Official
Hi Tshepiso, 

We attempted to reach you by phone multiple times, but unfortunately, we were unable to connect and therefore privately requested you to please provide a convenient time for us to try again or an alternative contact number. Regrettably there was never any update from you. We again ask, please reach out to us privately and provide a convenient time for us to try again or an alternative contact number and our team will reach out today.

Regards,
Betway Team  
TM
Tshepiso M's update25 Feb 2025, 18:28
Reviewer Update
Hi any feedback as da money was advised to get in today to my bank
TM
Tshepiso M's update27 Feb 2025, 09:31
Reviewer Update
Any feedback??
Betway - South Africa
Betway - South Africa's reply27 Feb 2025, 11:04
Official
Hi Tshepiso, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.


Regards,
Betway Team   
TM
Tshepiso M's update06 Mar 2025, 10:16
Reviewer Update
I have not yet received the money
Betway - South Africa
Betway - South Africa's reply06 Mar 2025, 12:34
Official
Hi Tshepiso, 

hhp   We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.


Regards,
Betway Team   
TM
Tshepiso M's update07 Mar 2025, 14:53
Reviewer Update
10 days pass is due but da is no money nothing on my acc
Betway - South Africa
Betway - South Africa's reply07 Mar 2025, 15:06
Official
 Hi Tshepiso, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.

Regards,
Betway Team   
TM
Tshepiso M's update10 Mar 2025, 06:44
Reviewer Update
Any feedback??
Betway - South Africa
Betway - South Africa's reply10 Mar 2025, 12:32
Official
Hi Tshepiso, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.

Regards,
Betway Team   
TM
Tshepiso M's update10 Mar 2025, 13:58
Reviewer Update
I was told last week that it will be processed last Tuesday to wait at least 10 days which I did and I am told again that it will be processed tomorrow again
Betway - South Africa
Betway - South Africa's reply10 Mar 2025, 14:15
Official
 Hi Tshepiso, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.

Regards,
Betway Team