PL
Phumlani L

1 reviews | Active since Aug 2024

26 Aug 2024, 06:07

Complain BETSLIP ID ***3

Goo Day

I would like to share my development with with Betway Betslip ID ***. I bet that Match Sparta vs Feyernood match will be over1.5 overall and and not Feyernood eill be over 1.5.

Now I called yesterday and spoke with Carlo told me that Betslip show I selected Feyernood and over 1.5, and ask me to email him and called after 20 minutes. I call again and spoke with Bongi I explain to her and shebask me to wait while she is checking.on She then told me that will escalate to production as match end up 1-1 over roll of over 1.5.

I did a follow up this Morning on Live chat with Thabani. Telling me I seleted Feyernood over 1.5 according to the slip showing to them.

Now I need to see Odds for Sparta vs Feyernood over roll match and odds for Feyernood over 1.5. I know my selection very well. Justbas I selected the PSV vs Almere. I selected over 2.5 over roll not specific but tea.

I am very disappointed in such a big company with a big teams sponsor of can do sich a thing. It not about money. I am working very well. But justice. Many people complain about on social media. No I turn to witness it.to what a pitty.

0
Replies (8)
Betway - South Africa
Betway - South Africa's reply26 Aug 2024, 07:11
Official
Hi Phumlani, 

Thank you for your review and for your patience in awaiting a follow-up from us. 
We have investigating this matter for you and we can confirm that the selection for the match event between Sparta Rotterdam v Feyenoord Rotterdam ended as a 1-1 draw to which the selection made on the bet slip was for Feyenoord Rotterdam Total | (Total 1.5) this selection resulted in a loss due to the  selected team not scoring more than the one goal in the match. 

We do hope that you find the above in order as this should reflect as such on your bet slip. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards,Betway Team

PL
Phumlani L's update26 Aug 2024, 07:37
Reviewer Update
Kindly show me Odds for over 1.5 on Feyenoord over 1.5 and show me odds over 1.5 match over roll
PL
Phumlani L's update26 Aug 2024, 07:43
Reviewer Update
I know exactly what what I chose, as I have said my selection between Sparta and feyenoord is the samr as Almere and PSV. Only different is one is 1.5 over roll and one is 2.5 over roll.not specific team
Betway - South Africa
Betway - South Africa's reply26 Aug 2024, 08:28
Official
Hi Phumlani, 

Thank you for your reply to the above feedback. 

Kindly note that the bet slip in question was resulted correctly. 

We are looking into the above question regarding the odds and as soon as this information has been obtained we will provide you with an update on this. 

Regards,Betway Team 
PL
Phumlani L's update26 Aug 2024, 11:15
Reviewer Update
I believe that will makes things more easier.to see odds I have selected base on my ticket and the one you shown me to prove my wrong.
PL
Phumlani L's update26 Aug 2024, 11:15
Reviewer Update
I believe that will makes things more easier.to see odds I have selected base on my ticket and the one you shown me to prove my wrong.
Betway - South Africa
Betway - South Africa's reply26 Aug 2024, 12:11
Official
 Hi Phumlani, 

Thank you for your reply to the above feedback. 

Kindly note that this is confirmation that we have received the email though the email does not have the selection in question. 

Please note that we are looking into this and once this information have been provided, we'll confirm this with you so as to have this matter resolved. 

Regards, 
Betway Team
Betway - South Africa
Betway - South Africa's reply26 Aug 2024, 14:22
Official
Hi Phumlani, 

Thank you 

Please see the odds as per the request you have made. 

Total (1.5): Over (1.5) : 1.158   |  Under (1.5) : 5.367  Feyenoord Rotterdam Total under(1.44)  
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 
 And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards, Betway Team