BM
Busi M

1 reviews | Active since Mar 2021

20 Jun 2024, 14:44

Closed cashouts

Suddenly Betway has closed cashout since yesterday more than 10 teams are in but no cashout and Betway is quiet and not informing their customers if its the system problem or this is how things will remain going forward.

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply20 Jun 2024, 14:50
Official
Hi Busi,  Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply21 Jun 2024, 12:56
Official
Hi Busi, 

We're working hard to resolve the issue with our cash out feature. In the meantime, please try pressing the cash out button again. You'll receive an updated offer with the correct amount. You can then decide whether to accept the new offer.

We'll keep you updated and let you know as soon as the issue is fixed and everything is back to normal.

Thanks for your patience and understanding.

Regards, Betway Team