CJ
Chevonne J
1 reviews | Active since Feb 2020
31 Dec 2025, 16:58
Closed account with no withdrawal
Been days that I’ve been trying to withdraw. I was advised to send bank confirmation and request for a special withdrawal, the account is permanently locked which I requested however no feedback from you. Your call queue is ridiculously long and your chats keep disconnecting. Please help
Helpful (0)
Replies (9)0
Replies (9)
Betway - South Africa's replyOfficial
31 Dec 2025, 17:54Hi Chevonne, Thank you for your review and for your patience in awaiting a follow-up from us. We have communicated with you privately on this platform, providing feedback regarding your query. Regards, Betway Team
Betway - South Africa's reply31 Dec 2025, 17:54
Official
Hi Chevonne, Thank you for your review and for your patience in awaiting a follow-up from us. We have communicated with you privately on this platform, providing feedback regarding your query. Regards, Betway Team
CJ
Chevonne J's updateReviewer Update
31 Dec 2025, 18:08Thanks
CJ
Chevonne J's update31 Dec 2025, 18:08
Reviewer Update
Thanks
Betway - South Africa's replyOfficial
31 Dec 2025, 18:25Hi Chevonne, Thank you for your acknowledgment. Please rest assured that we are actively investigating your concern and will provide feedback within the indicated timeframe.
We understand how valuable clear communication is, so we make it a priority to respond to every interaction. This way, you can feel confident that we’re here for you every step of the way.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
We understand how valuable clear communication is, so we make it a priority to respond to every interaction. This way, you can feel confident that we’re here for you every step of the way.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply31 Dec 2025, 18:25
Official
Hi Chevonne, Thank you for your acknowledgment. Please rest assured that we are actively investigating your concern and will provide feedback within the indicated timeframe.
We understand how valuable clear communication is, so we make it a priority to respond to every interaction. This way, you can feel confident that we’re here for you every step of the way.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
We understand how valuable clear communication is, so we make it a priority to respond to every interaction. This way, you can feel confident that we’re here for you every step of the way.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
CJ
Chevonne J's updateReviewer Update
03 Jan 2026, 09:15Hi
I received an sms from you guys stating what I need to send. I need to clarify one thing. Is it possible for you to give me a call please? Your call queues are a bit long and your chats keep disconnecting
I received an sms from you guys stating what I need to send. I need to clarify one thing. Is it possible for you to give me a call please? Your call queues are a bit long and your chats keep disconnecting
CJ
Chevonne J's update03 Jan 2026, 09:15
Reviewer Update
Hi
I received an sms from you guys stating what I need to send. I need to clarify one thing. Is it possible for you to give me a call please? Your call queues are a bit long and your chats keep disconnecting
I received an sms from you guys stating what I need to send. I need to clarify one thing. Is it possible for you to give me a call please? Your call queues are a bit long and your chats keep disconnecting
CJ
Chevonne J's updateReviewer Update
05 Jan 2026, 08:04And here am still waiting.
I’ve sent you an email, didn’t receive any call from you instead you send me the same message you sent few days ago
I’ve sent you an email, didn’t receive any call from you instead you send me the same message you sent few days ago
CJ
Chevonne J's update05 Jan 2026, 08:04
Reviewer Update
And here am still waiting.
I’ve sent you an email, didn’t receive any call from you instead you send me the same message you sent few days ago
I’ve sent you an email, didn’t receive any call from you instead you send me the same message you sent few days ago
Betway - South Africa's replyOfficial
05 Jan 2026, 08:52Hi Chevonne, Thank you for your review and for your patience in awaiting a follow-up from us. A reply has been sent from our support desk to your inbox with updates on the matter. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply05 Jan 2026, 08:52
Official
Hi Chevonne, Thank you for your review and for your patience in awaiting a follow-up from us. A reply has been sent from our support desk to your inbox with updates on the matter. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
CJ
Chevonne J's updateReviewer Update
08 Jan 2026, 15:04How many people are dealing with this? It’s been ddaaaaaays. One day Lauren calls to say they looking into it, asks me to send a few things, I do so but then I get an sms days later asking me to submit the very same doc.
CJ
Chevonne J's update08 Jan 2026, 15:04
Reviewer Update
How many people are dealing with this? It’s been ddaaaaaays. One day Lauren calls to say they looking into it, asks me to send a few things, I do so but then I get an sms days later asking me to submit the very same doc.
CJ
Chevonne J's updateReviewer Update
09 Jan 2026, 09:41Hi Lauren, any update on this? You and I were on a call, I sent you what you asked for then I got an sms days later asking for the exact same thing. How many people are working on this? Are everyone clued up? Can this be escalated?
CJ
Chevonne J's update09 Jan 2026, 09:41
Reviewer Update
Hi Lauren, any update on this? You and I were on a call, I sent you what you asked for then I got an sms days later asking for the exact same thing. How many people are working on this? Are everyone clued up? Can this be escalated?
Betway - South Africa's replyOfficial
12 Jan 2026, 08:06Hi Chevonne,
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify the matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify the matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Betway - South Africa's reply12 Jan 2026, 08:06
Official
Hi Chevonne,
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify the matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify the matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service and betting platform.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team