NC
Nathan C
1 reviews | Active since Jun 2025
15 Dec 2025, 17:57
CashOut Issues
Betway team, I made a cashout on Sunday, 14 December. The money went into my account for only a few minutes and then disappeared. When I try to reach the support team, no one answers the phone ***). The virtual agent, Betty, is unable to assist with cashouts and fails to transfer me to a human agent. Additionally, no one is responding to the support email.
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Replies (2)
Betway - South Africa's replyOfficial
17 Dec 2025, 10:47Hi Nathan, We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply17 Dec 2025, 10:47
Official
Hi Nathan, We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. One of our team members will follow up with you soon to address any concerns you may have. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
18 Dec 2025, 10:47Hi Nathan, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Betway Team
Betway - South Africa's reply18 Dec 2025, 10:47
Official
Hi Nathan, Thank you for your review and for your patience in awaiting a follow-up from us. We have tried reaching out to you, sadly to no avail. Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further. Your response will be greatly appreciated. Regards, Betway Team