CashCollect expired

CashCollect R300 expired - Betway not reversing. I withdrew R100 + R200 on 27 Oct via CashCollect, never collected at ATM, vouchers expired. Wallet is now R0. I emailed ***, only got auto-reply. Phone *** kept me on hold until airtime finished. Please reverse my R300 back to my wallet so I can withdraw via EFT. Username: ***, Phone: ***