Cash withdrawal issue

So some of ya'll saw me writing abt having an issue with betway pay to card withdrawal last week,Today i am back again because am facing the same problem.I made a cash withdrawal of 5000 it ddnt came through i called to find out um told it failed at bank level ,I called the bank to find out if there was any attempt to load money on my card they confirmed no.So now i called and i asked if i can speak to the finance department betway ,an agent told me thy cant let me speak to them i will have to wait for they to try to reproccess the withdrawal again .i need my money its dec time we need to use that money