Cash out

Item: Betway - South Africa
Rating: 1
Author: stephina B

When you play aviator and you want to cash out it doesn’t go through and then they say the game is provably fair. I placed a bet and I cashed out but when I check my cash balance it’s 0.

Helpful (0)

Replies (2)

Betway - South Africa's replyOfficial

30 Dec 2024, 08:11

Hi stephina,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply30 Dec 2024, 08:11

Official

Hi stephina,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's replyOfficial

30 Dec 2024, 12:02

Hi stephina,

Thank you for your review and patience in awaiting a follow-up from us.

We understand how frustrating this situation must be for you. We wish there were a simple solution, but let us explain a bit about how casino games work and offer some suggestions.

Every casino game, whether online or in a physical casino, relies on a Random Number Generator (RNG).
This RNG ensures that each spin or play is completely random and independent of previous spins or plays.

Online casino games use RNGs written into their programming, while physical machines have RNGs built into their hardware.
Most of the casino games on sites like Betway are provided by third-party developers, which means the casino itself doesn’t control the outcomes, nor does the provider, as they're random.

We trust the above to be in order.

Regards,
Betway Team

Betway - South Africa's reply30 Dec 2024, 12:02

Official