KM
Kayleigh M
1 reviews | Active since Oct 2018
10 May 2023, 07:57
Cannot withdraw money from locked account
My account has been locked due to self-exclusion. I have been trying to withdraw the funds that were in my account for a week now. Each agent I speak to via Live Chat tells me they are looking into it and they have escalated it, but nothing is actually happening. Please give me my money!
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
10 May 2023, 08:47Hi Kayleigh,
Thank you for the review. Please accept our apologies for the ordeal and not-so-good experience endured.
We've queued your request with our player security team for reviewal and process implementation.
Should all be to their satisfaction, payment will be processed accordingly, within the standard turnaround time.
Regards,
Betway Team
Thank you for the review. Please accept our apologies for the ordeal and not-so-good experience endured.
We've queued your request with our player security team for reviewal and process implementation.
Should all be to their satisfaction, payment will be processed accordingly, within the standard turnaround time.
Regards,
Betway Team
Betway - South Africa's reply10 May 2023, 08:47
Official
Hi Kayleigh,
Thank you for the review. Please accept our apologies for the ordeal and not-so-good experience endured.
We've queued your request with our player security team for reviewal and process implementation.
Should all be to their satisfaction, payment will be processed accordingly, within the standard turnaround time.
Regards,
Betway Team
Thank you for the review. Please accept our apologies for the ordeal and not-so-good experience endured.
We've queued your request with our player security team for reviewal and process implementation.
Should all be to their satisfaction, payment will be processed accordingly, within the standard turnaround time.
Regards,
Betway Team
KM
Kayleigh M's updateReviewer Update
11 May 2023, 11:04Good day
I have still not heard back from anyone.
Please assist!
I have still not heard back from anyone.
Please assist!
KM
Kayleigh M's update11 May 2023, 11:04
Reviewer Update
Good day
I have still not heard back from anyone.
Please assist!
I have still not heard back from anyone.
Please assist!
Betway - South Africa's replyOfficial
11 May 2023, 11:52 Hi Kayleigh,
Thank you for the follow-up review.
Our team is still working on this case for you - tends to be tedious with all the red tape app****.
We'll reach out the moment an all-clear pass is given for processing - we'll also maintain periodic communication so as to keep you in the loop.
Regards,
Betway Team
Thank you for the follow-up review.
Our team is still working on this case for you - tends to be tedious with all the red tape app****.
We'll reach out the moment an all-clear pass is given for processing - we'll also maintain periodic communication so as to keep you in the loop.
Regards,
Betway Team
Betway - South Africa's reply11 May 2023, 11:52
Official
Hi Kayleigh,
Thank you for the follow-up review.
Our team is still working on this case for you - tends to be tedious with all the red tape app****.
We'll reach out the moment an all-clear pass is given for processing - we'll also maintain periodic communication so as to keep you in the loop.
Regards,
Betway Team
Thank you for the follow-up review.
Our team is still working on this case for you - tends to be tedious with all the red tape app****.
We'll reach out the moment an all-clear pass is given for processing - we'll also maintain periodic communication so as to keep you in the loop.
Regards,
Betway Team
Betway - South Africa's replyOfficial
23 May 2023, 13:04Hi Kayleigh,
We are still awaiting feedback on this for you, our finance team have been instructed to make the payment back to your account however we are awaiting confirmation that this has been completed. As soon as this has been received, we will send this on to you as confirmation.
Regards,
Betway Team
We are still awaiting feedback on this for you, our finance team have been instructed to make the payment back to your account however we are awaiting confirmation that this has been completed. As soon as this has been received, we will send this on to you as confirmation.
Regards,
Betway Team
Betway - South Africa's reply23 May 2023, 13:04
Official
Hi Kayleigh,
We are still awaiting feedback on this for you, our finance team have been instructed to make the payment back to your account however we are awaiting confirmation that this has been completed. As soon as this has been received, we will send this on to you as confirmation.
Regards,
Betway Team
We are still awaiting feedback on this for you, our finance team have been instructed to make the payment back to your account however we are awaiting confirmation that this has been completed. As soon as this has been received, we will send this on to you as confirmation.
Regards,
Betway Team
KM
Kayleigh M's updateReviewer Update
31 May 2023, 08:24Good day
Just to let everyone know - I STILL do not have my money. This is completely ridiculous.
Just to let everyone know - I STILL do not have my money. This is completely ridiculous.
KM
Kayleigh M's update31 May 2023, 08:24
Reviewer Update
Good day
Just to let everyone know - I STILL do not have my money. This is completely ridiculous.
Just to let everyone know - I STILL do not have my money. This is completely ridiculous.
Betway - South Africa's replyOfficial
31 May 2023, 09:52Hi Kayleigh,
Please excuse the delayed reply to your follow-up review.
Regrettably, our team experienced a few technical issues when wanting to process withdrawals manually.
We are in the process of actioning all manual withdrawals, feedback on this will be provided before close of business today.
Regards,
Betway Team
Please excuse the delayed reply to your follow-up review.
Regrettably, our team experienced a few technical issues when wanting to process withdrawals manually.
We are in the process of actioning all manual withdrawals, feedback on this will be provided before close of business today.
Regards,
Betway Team
Betway - South Africa's reply31 May 2023, 09:52
Official
Hi Kayleigh,
Please excuse the delayed reply to your follow-up review.
Regrettably, our team experienced a few technical issues when wanting to process withdrawals manually.
We are in the process of actioning all manual withdrawals, feedback on this will be provided before close of business today.
Regards,
Betway Team
Please excuse the delayed reply to your follow-up review.
Regrettably, our team experienced a few technical issues when wanting to process withdrawals manually.
We are in the process of actioning all manual withdrawals, feedback on this will be provided before close of business today.
Regards,
Betway Team