S
Stubs
1 reviews | Active since Jun 2023
19 Jun 2023, 17:18
Buffering was the problem
Not happy the aviator game was not moving fair it kept on freezing while my vodacom network was connected fully I lost R400
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Replies (1)
Betway - South Africa's replyOfficial
20 Jun 2023, 12:07Hi Stubs,
Thank you for the review and awaiting feedback from our team.
We are sorry to learn about your ordeal - so much so that a network timeout investigation was conducted and concluded.
Feedback provided can confirm that our systems are very much capable of hosting game demand volume on all platforms/ game types, whilst actioning calling requests on transactions.
Most possibly what you experience may not necessarily point to us, but be attributed to power cuts happening around the country. What we've learned is when power cuts happen, your Service Provider (Vodacom in this instants) may route your connection to the nearest signal tower, which may in term cause unforeseen lags.
Should we at any time experience timeouts, a notification will be placed on the affected site/game product.
With Aviator - we know for certain that connection notifications are generally posted, even when your connection isn't strong enough, affecting your game play and overall experience.
We hope you find the above in order and to your liking.
Regards,
Betway Team
Thank you for the review and awaiting feedback from our team.
We are sorry to learn about your ordeal - so much so that a network timeout investigation was conducted and concluded.
Feedback provided can confirm that our systems are very much capable of hosting game demand volume on all platforms/ game types, whilst actioning calling requests on transactions.
Most possibly what you experience may not necessarily point to us, but be attributed to power cuts happening around the country. What we've learned is when power cuts happen, your Service Provider (Vodacom in this instants) may route your connection to the nearest signal tower, which may in term cause unforeseen lags.
Should we at any time experience timeouts, a notification will be placed on the affected site/game product.
With Aviator - we know for certain that connection notifications are generally posted, even when your connection isn't strong enough, affecting your game play and overall experience.
We hope you find the above in order and to your liking.
Regards,
Betway Team
Best regards,
Betway - South Africa's reply20 Jun 2023, 12:07
Official
Hi Stubs,
Thank you for the review and awaiting feedback from our team.
We are sorry to learn about your ordeal - so much so that a network timeout investigation was conducted and concluded.
Feedback provided can confirm that our systems are very much capable of hosting game demand volume on all platforms/ game types, whilst actioning calling requests on transactions.
Most possibly what you experience may not necessarily point to us, but be attributed to power cuts happening around the country. What we've learned is when power cuts happen, your Service Provider (Vodacom in this instants) may route your connection to the nearest signal tower, which may in term cause unforeseen lags.
Should we at any time experience timeouts, a notification will be placed on the affected site/game product.
With Aviator - we know for certain that connection notifications are generally posted, even when your connection isn't strong enough, affecting your game play and overall experience.
We hope you find the above in order and to your liking.
Regards,
Betway Team
Thank you for the review and awaiting feedback from our team.
We are sorry to learn about your ordeal - so much so that a network timeout investigation was conducted and concluded.
Feedback provided can confirm that our systems are very much capable of hosting game demand volume on all platforms/ game types, whilst actioning calling requests on transactions.
Most possibly what you experience may not necessarily point to us, but be attributed to power cuts happening around the country. What we've learned is when power cuts happen, your Service Provider (Vodacom in this instants) may route your connection to the nearest signal tower, which may in term cause unforeseen lags.
Should we at any time experience timeouts, a notification will be placed on the affected site/game product.
With Aviator - we know for certain that connection notifications are generally posted, even when your connection isn't strong enough, affecting your game play and overall experience.
We hope you find the above in order and to your liking.
Regards,
Betway Team
Best regards,