Blocked Account With Absolutely No Communication From Betway

Good day

Im am very disappointed and unhappy in the service im receiving with betway.

I used my Betway account more than 96 hours ago, I deposited R100 and played 777 and won. I then cashed out R300 and some odds I can't remember clearly then I played again and won R400 and some odds, I cashed out the funds using my partners banking information and not my own.

After cashing out I tried played again as I left some money in the betway account then discovered that my account has been locked.

I made contact with the live chat function and was told that its a standard verification system and have to wait 48 hours as it will then be unblocked which i understood only to find out i was being **** to and im not surprised about it.

I waited and until now still nothing, i contacted you guys countless time with absolutely no luck getting thru and no response i was on the line for more than 2 hours using my own airtime as well as that useless chat function even emails have absolutely no response.

What i really cant understand and its quite concerning that such a well established company like Betway can't get the basics right such as communication, you need to go back to the board with that.

I would my account to be unblocked and to claim my winnings, if there is anything outstanding from my side please let me know so that this can be resolved.

Regard Shameez