1 reviews | Active since Jun 2020
Blicked my access and my account manipulated
I am writing to address a concerning issue I have encountered with my account. On 20/03/2024, I placed multiple bets which were subsequently locked for cashout. I was informed that my account is under investigation, and as a result, I have been denied access to my tickets. It appears that only Betway has the ability to take action on these bets, leaving me unable to manage/cashout or view them. I am troubled by the fact that my account has been restricted in such a manner, with Betway retaining exclusive control over my bets without providing me with any transparency or access. This lack of access to my own betting tickets is both frustrating and unfair, as it prevents me from engaging with my wagers and understanding their status.the fact that my bets were under investigation, why didn't you cancel all my bets and continue with investigation, I spoke to a consultant but i was not assisted....how can you investigate and lock my access to my own betslips and only you can have an access because you want to benefit and you don't care about your clients. I kindly request that Betway reinstate all my stakes from 20/03/2024 back to my account promptly. It is essential that customers are treated fairly and consistently, and that their rights are respected. I urge Betway to review this situation, provide clarity on the account access restrictions, and ensure that such actions do not occur in the future.
It appears that your scrutiny is selectively enforced, favoring your interests when it comes to restricting account functions. I am puzzled by the lack of investigation when losses occur, raising questions about the integrity of your practices. How many instances have there been where my losses were not subject to scrutiny compared to the times when I have been winning?
The asymmetry in your actions, only scrutinizing accounts when they are winning against you, raises doubts about the fairness of your operations. It seems unjust that you restrict account functions based solely on winning patterns while overlooking potential issues when losses occur. I urge you to reconsider this approach and ensure that your scrutiny is app**** consistently, regardless of the outcome.
Furthermore, I request a thorough review of all stakes that have been withheld during periods of losses, with a commitment to reimburse any unjustly withheld funds. It is essential for trust and fairness that both wins and losses are subject to the same level of scrutiny and investigation. I also kindly request the return of all stakes for the particular day in question.
I look forward to your response and a resolution that upholds fairness and transparency in our interactions.
It appears that your scrutiny is selectively enforced, favoring your interests when it comes to restricting account functions. I am puzzled by the lack of investigation when losses occur, raising questions about the integrity of your practices. How many instances have there been where my losses were not subject to scrutiny compared to the times when I have been winning?
The asymmetry in your actions, only scrutinizing accounts when they are winning against you, raises doubts about the fairness of your operations. It seems unjust that you restrict account functions based solely on winning patterns while overlooking potential issues when losses occur. I urge you to reconsider this approach and ensure that your scrutiny is app**** consistently, regardless of the outcome.
Furthermore, I request a thorough review of all stakes that have been withheld during periods of losses, with a commitment to reimburse any unjustly withheld funds. It is essential for trust and fairness that both wins and losses are subject to the same level of scrutiny and investigation. I also kindly request the return of all stakes for the particular day in question.
I look forward to your response and a resolution that upholds fairness and transparency in our interactions.
As previously stated, please refer to our terms and conditions regarding cash out: https://www.betway.co.za/terms-and-conditions
We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
Regards,
Betway Team
As previously stated, please refer to our terms and conditions regarding cash out: https://www.betway.co.za/terms-and-conditions
We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
Regards,
Betway Team
