NZ
Nomfundo Z

1 reviews | Active since Jun 2020

23 Mar 2024, 01:03

Blicked my access and my account manipulated

I am writing to address a concerning issue I have encountered with my account. On 20/03/2024, I placed multiple bets which were subsequently locked for cashout. I was informed that my account is under investigation, and as a result, I have been denied access to my tickets. It appears that only Betway has the ability to take action on these bets, leaving me unable to manage/cashout or view them. I am troubled by the fact that my account has been restricted in such a manner, with Betway retaining exclusive control over my bets without providing me with any transparency or access. This lack of access to my own betting tickets is both frustrating and unfair, as it prevents me from engaging with my wagers and understanding their status.the fact that my bets were under investigation, why didn't you cancel all my bets and continue with investigation, I spoke to a consultant but i was not assisted....how can you investigate and lock my access to my own betslips and only you can have an access because you want to benefit and you don't care about your clients. I kindly request that Betway reinstate all my stakes from 20/03/2024 back to my account promptly. It is essential that customers are treated fairly and consistently, and that their rights are respected. I urge Betway to review this situation, provide clarity on the account access restrictions, and ensure that such actions do not occur in the future.

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Replies (4)
Betway - South Africa
Betway - South Africa's reply23 Mar 2024, 09:07
Official
Hi Nomfundo,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
  
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 
NZ
Nomfundo Z's update25 Mar 2024, 09:07
Reviewer Update
I appreciate your response to my review and the ongoing investigation into my account. However, I seek further clarification on the restrictions placed on my account, particularly regarding the exclusive control over cashout access.

I am puzzled as to why only my profile seems to have restricted cashout access while others retain this privilege. Could you please explain why this limitation is specific to my account? It raises questions about the fairness and transparency of your actions. Have there been any security concerns or suspicions of unauthorized access that led to this restriction?

Furthermore, I am curious about the nature of the investigation mentioned in your responses. What specific aspects of my betting patterns triggered this inquiry? It seems contradictory that concerns are raised only when a winning strategy is perceived, yet issues regarding losses are not subject to similar scrutiny.

I urge Betway to provide clear and detailed explanations regarding these discrepancies. Transparency and fairness are essential in maintaining trust with your customers. Please refrain from evasive responses and address the specific concerns raised, as it is crucial for resolving this matter effectively.

I look forward to your prompt and comprehensive response.
NZ
Nomfundo Z's update25 Mar 2024, 15:12
Reviewer Update
I have carefully reviewed your response indicating the temporary removal of the cashout function on my account due to betting patterns and discretions under investigation. I would like to address some concerns regarding the fairness and consistency of your scrutiny.
It appears that your scrutiny is selectively enforced, favoring your interests when it comes to restricting account functions. I am puzzled by the lack of investigation when losses occur, raising questions about the integrity of your practices. How many instances have there been where my losses were not subject to scrutiny compared to the times when I have been winning?
The asymmetry in your actions, only scrutinizing accounts when they are winning against you, raises doubts about the fairness of your operations. It seems unjust that you restrict account functions based solely on winning patterns while overlooking potential issues when losses occur. I urge you to reconsider this approach and ensure that your scrutiny is app**** consistently, regardless of the outcome.
Furthermore, I request a thorough review of all stakes that have been withheld during periods of losses, with a commitment to reimburse any unjustly withheld funds. It is essential for trust and fairness that both wins and losses are subject to the same level of scrutiny and investigation. I also kindly request the return of all stakes for the particular day in question.
I look forward to your response and a resolution that upholds fairness and transparency in our interactions.
Betway - South Africa
Betway - South Africa's reply25 Mar 2024, 16:01
Official
 Hi Nomfundo, 

As previously stated, please refer to our terms and conditions regarding cash out: https://www.betway.co.za/terms-and-conditions

We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice. 

Regards,
Betway Team