Beyond annoyed

I have been enjoying using Betway for a while now but the past 2 days I am beyond irritated with their sense of urgency. R200 disappeared from my account at around 12:32 16/11/2023 and immediately when that happened I stopped playing and headed over to the chat section to enquire I waited for over 30 minutes to get "help" from someone who didn't really help he never provided any explanation as to what happened and where my money is, he just said he will escalate which meant totally nothing to me. I ended that chat since we were getting nowhere and had to restart the chat line and I got someone who advised that withdrawal was made which I didn't do she advised that my account was hacked and she blocked it. Now my thing is if transaction history is checked how do I play but at the exact time I withdrew money, all in all it took 2 hours to block this hacker from my account because of someone that could've from the onset done his job and looked into my account. Fast forward I sent all required documents to Betway for FICA and they unlocked my account, I changed password immediately when I logged back in, deposited money I played and won then at exactly 5pm I did withdrawal yet as I type I still haven't gotten my money they are telling me about 24 hours processing period yet when I spoke to the 2nd consultant I asked her to reverse the withdrawal she told me it had already been paid out in less than 2 hours yet I'm still waiting for my withdrawal more than 12 hours later.

I demand my R200 back that was given to this hacker because had I not waited for eternity to get help then my money would've been reversed back to me there and then especially when I spoke to a gentleman named Thabang who didn't assist me at all instead told me he would escalate not telling what will be escalated as I had no idea what happened.