SH
Simon H

1 reviews | Active since Oct 2025

20 Oct 2025, 08:20

Betways compromised in-house security.

I see others have had the same issue. On the 15th ofnoctober my betway balance suddenly disappeared and dropped down from R239 to R0.29c . It litterely took the whole night for some kind of action. And just then I thought betways O.K. when I received a refund voucher in my message inbox for R239. At that moment I was putting in a voucher pin of my own and went out the inbox to complete my transaction for maybe 2mintues. Went back into my inbox and the message was gone. At the same time while looking at the inbox all other messages were suddenly removed. ... ????????? Mad as all hell it took me another few hours and betway then sms'd me my 1voucher pin . Which now no longer was valid. The pin had been used. Most likely by there own staff. Today,the 19th,i spoke to betway and recieved the voucher serial number as it still shows as redeemable in my completed withdrawals. Then contacted 1voucher., whom says that the voucher was used 3minutes after it was sent.. ??????????????????????? I will be canceling my account with them ....

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Replies (2)
Betway - South Africa
Betway - South Africa's reply20 Oct 2025, 10:00
Official
Hi Simon,   Thank you for your review. We appreciate the time you took to raise this matter.   May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.   And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards,  Betway Team  
Betway - South Africa
Betway - South Africa's reply21 Oct 2025, 11:58
Official
Hi Simon, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team