FY
Farid Y
1 reviews | Active since Aug 2026
28 Aug 2026, 11:09
Betway ZA withholding R2100 funds in a locked account for over 2 months with zero updates
I am writing this public review as a final resort to get my money back from Betway South Africa. My betting account (Registered number: ***) has been locked and placed under "review" for over two months now, making it completely impossible for me to log in.Inside the account, I have a legitimate remaining balance of R2,100.00. I have repeatedly contacted their support team via email and social media (X). They explicitly acknowledged my balance in their system but have completely ignored my inquiries for the past 5 days, telling me there is "no standard turnaround time" for their review. Keeping a customer's funds locked indefinitely without any outcome or explanation is entirely unacceptable and violates basic .consumer rights
I am not looking to use the account; I simply want Betway to payout my R2,100 balance via EFT Transfer
I expect a senior manager from Betway's compliance or escalated support team to contact me immediately and .resolve this payout Account Details
Name: Farid Yahiaoui Phone Number: *** Disputed Amount: R2,100.00
Helpful (0)
Replies (10)0
Replies (10)
Betway - South Africa's replyOfficial
28 Aug 2026, 12:50Hi Farid,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply28 Aug 2026, 12:50
Official
Hi Farid,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
FY
Farid Y's updateReviewer Update
28 Aug 2026, 20:26Thank you for looking into this
To assist your investigation, please note that I just received an official SMS from Betway today stating: "Your account lock request has been actioned. Note that your account cannot be reopened
This confirms that my account is permanently closed/self- excluded. According to South African gambling regulations, when an account is permanently closed, all remaining funds must must .be paid out immediately
There is no reason to hold my R2,100.00 balance anymore. Please complete your review and process the payout via FNB eWallet to my registered number (***) as soon as
.possible
I look forward to your final .response
To assist your investigation, please note that I just received an official SMS from Betway today stating: "Your account lock request has been actioned. Note that your account cannot be reopened
This confirms that my account is permanently closed/self- excluded. According to South African gambling regulations, when an account is permanently closed, all remaining funds must must .be paid out immediately
There is no reason to hold my R2,100.00 balance anymore. Please complete your review and process the payout via FNB eWallet to my registered number (***) as soon as
.possible
I look forward to your final .response
FY
Farid Y's update28 Aug 2026, 20:26
Reviewer Update
Thank you for looking into this
To assist your investigation, please note that I just received an official SMS from Betway today stating: "Your account lock request has been actioned. Note that your account cannot be reopened
This confirms that my account is permanently closed/self- excluded. According to South African gambling regulations, when an account is permanently closed, all remaining funds must must .be paid out immediately
There is no reason to hold my R2,100.00 balance anymore. Please complete your review and process the payout via FNB eWallet to my registered number (***) as soon as
.possible
I look forward to your final .response
To assist your investigation, please note that I just received an official SMS from Betway today stating: "Your account lock request has been actioned. Note that your account cannot be reopened
This confirms that my account is permanently closed/self- excluded. According to South African gambling regulations, when an account is permanently closed, all remaining funds must must .be paid out immediately
There is no reason to hold my R2,100.00 balance anymore. Please complete your review and process the payout via FNB eWallet to my registered number (***) as soon as
.possible
I look forward to your final .response
FY
Farid Y's updateReviewer Update
28 Aug 2026, 20:29And Please note that I do not need my account back at all, and I have no interest in reopening it. I only .want my remaining funds..thanks
FY
Farid Y's update28 Aug 2026, 20:29
Reviewer Update
And Please note that I do not need my account back at all, and I have no interest in reopening it. I only .want my remaining funds..thanks
FY
Farid Y's updateReviewer Update
07 Sept 2026, 14:52Hi Betway Team
.You rep**** here stating that the matter is resolved, but I have NOT received my R2,100.00 funds in my account yet. It has been 8 days since your phone call.
Please provide the official Proof of Payment (POP) immediately so I can trace the transfer, or release the funds without any .further delay
.You rep**** here stating that the matter is resolved, but I have NOT received my R2,100.00 funds in my account yet. It has been 8 days since your phone call.
Please provide the official Proof of Payment (POP) immediately so I can trace the transfer, or release the funds without any .further delay
FY
Farid Y's update07 Sept 2026, 14:52
Reviewer Update
Hi Betway Team
.You rep**** here stating that the matter is resolved, but I have NOT received my R2,100.00 funds in my account yet. It has been 8 days since your phone call.
Please provide the official Proof of Payment (POP) immediately so I can trace the transfer, or release the funds without any .further delay
.You rep**** here stating that the matter is resolved, but I have NOT received my R2,100.00 funds in my account yet. It has been 8 days since your phone call.
Please provide the official Proof of Payment (POP) immediately so I can trace the transfer, or release the funds without any .further delay
Betway - South Africa's replyOfficial
08 Sept 2026, 08:17Hi Farid,
Thank you for your review.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway Team
Betway - South Africa's reply08 Sept 2026, 08:17
Official
Hi Farid,
Thank you for your review.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway Team
FY
Farid Y's updateReviewer Update
08 Sept 2026, 08:44Oki I'm waiting
i think Friday will be 10 days now or more ..I received your call from last 31 August..
So yes let see
i think Friday will be 10 days now or more ..I received your call from last 31 August..
So yes let see
FY
Farid Y's update08 Sept 2026, 08:44
Reviewer Update
Oki I'm waiting
i think Friday will be 10 days now or more ..I received your call from last 31 August..
So yes let see
i think Friday will be 10 days now or more ..I received your call from last 31 August..
So yes let see
Betway - South Africa's replyOfficial
08 Sept 2026, 08:52Hi Farid,
Thank you for your review.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway Team
Betway - South Africa's reply08 Sept 2026, 08:52
Official
Hi Farid,
Thank you for your review.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
As previously stated to you, the withdrawal may take 7-10 business days before the funds may reflect in your nominated bank account.
As soon as the POP becomes available to me, this will be shared with you via email.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway Team
FY
Farid Y's updateReviewer Update
08 Sept 2026, 16:15Oki I will wait 3 days more and will see
😌
😌
FY
Farid Y's update08 Sept 2026, 16:15
Reviewer Update
Oki I will wait 3 days more and will see
😌
😌
FY
Farid Y's updateReviewer Update
09 Sept 2026, 09:48No one called me , and I have not received any missed calls. Stop using private replies .to delay this
As you promised yesterday, please send the official Proof of Payment (POP) directly to my email as soon as possible so I can verify the transfer. I am still .waiting for my R2,100.00 funds
As you promised yesterday, please send the official Proof of Payment (POP) directly to my email as soon as possible so I can verify the transfer. I am still .waiting for my R2,100.00 funds
FY
Farid Y's update09 Sept 2026, 09:48
Reviewer Update
No one called me , and I have not received any missed calls. Stop using private replies .to delay this
As you promised yesterday, please send the official Proof of Payment (POP) directly to my email as soon as possible so I can verify the transfer. I am still .waiting for my R2,100.00 funds
As you promised yesterday, please send the official Proof of Payment (POP) directly to my email as soon as possible so I can verify the transfer. I am still .waiting for my R2,100.00 funds
FY
Farid Y's updateReviewer Update
09 Sept 2026, 22:11FINAL UPDATE: The funds have finally reflected in my account today. The matter is now fully resolved. Thanks for the escalation.
FY
Farid Y's update09 Sept 2026, 22:11
Reviewer Update
FINAL UPDATE: The funds have finally reflected in my account today. The matter is now fully resolved. Thanks for the escalation.