Betway worst service ever

What a disgrace I was so disappointed with the service that I received today, I called the call centre at betway and spoke to agent called Kwala, I explained that I requested an instant money withdrawal yesterdaoy for the amount of R200 ,informed him I received my voucher with pin at 12:10 I only tried to withdraw funds late last night after 8 however it said that vouched was redeemed. I also explained to him that I first contacted stb to query this and the friendliest and most patient and exceptionally professional lady assisted me she informed me that voucher was redeemed yesterday at 12:13 to instant money wallet which again I explained I did not have the app and it was impossible she advised that I contact cell c to confirm that number has not been allocated to a second person and then to contact betway and inform them as well and if cell c or betway more anymore information that they should call her and she could give them full details on how voucher was redeemed. This gentlemen then informed me that betway can't assist in this matter because obviously I gave details to another person and the more I try to explain I did not and in actual fact I could not even access SMS immediately because my battery was flat and I did not have a charger on hand so no details could be given or shared as I actually only read sms with voucher number and pin after 8 last night and then only did I try to withdraw funds. I also explained I do not have the money vouched app so how could someone redeem the voucher to a wallet if that app is linked to my phone number in a tone of voice that a person immediately could even hear he was not interested in the details or the problem he just wanted to get me of the phone asap informed me that he al ready explained that not him or anyone else at betway can assist in this matter I must have shared or logged into account on different device and so someone could access account or redeemed voucher myself and more I tried to explain but that one of those things happened and please can I speak to a manager then or an alternative agent he just with a tone rep**** no he can forward message and request that manager call me back and he is the only one to talk to and only them at call center can forward anything to head office so in actual fact to deal with it and someone will call me back within 2-4 hours well guess what no call back and no feedback in regards to query raised either....

How can a person or even betway not even want to try and help with this situation. It is very unprofessional and just blatantly disrespectful to treat a person in this manner he obviously dont belong in a call centre and if this happened to them wouldn't they want answers to this.... It is my money surely a better service can be provided it is not that did anything wrong....

I would not recommend betway as a gambling site to use this level of service for 200 rand that was ****** *****ulently obviously they just dont worry so imagine if winning of thousands of rands wonder if better service would have been provided then

If anyone knows how it what to do please advise as I obviously needed that funds that is the reason that I requested withdrawal and with no help from betway I am at a loss