YN
Yanga N
1 reviews | Active since Dec 2025
15 Dec 2025, 14:58
Betway won’t release my money
Betway is currently withholding my withdrawal and blaming it on a so-called “standard review” that they can’t give any timeframe for.
My account has already been verified, yet my money is still being held. Every email I send gets the same copy-and-paste response, and no one is actually helping or explaining what’s going on.
This is my hard-earned money, I should not have to chase a licensed bookmaker for it.
The whole experience has been extremely disappointing and stressful. I expected better from Betway, but instead I’m left with no answers and no access to my funds.
Helpful (0)
Replies (1)0
Replies (1)
Betway - South Africa's replyOfficial
17 Dec 2025, 10:56Hi Yanga,
Thank you for your patience while we reviewed your account. We have tried to reach you regarding your account query as promised.
We’re pleased to inform you that your account has now been successfully concluded. Your pending withdrawal should be processed and received as per normal. Again, congratulations on your winnings.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply17 Dec 2025, 10:56
Official
Hi Yanga,
Thank you for your patience while we reviewed your account. We have tried to reach you regarding your account query as promised.
We’re pleased to inform you that your account has now been successfully concluded. Your pending withdrawal should be processed and received as per normal. Again, congratulations on your winnings.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team