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Christell D

1 reviews | Active since Mar 2026

02 Mar 2026, 11:20

Betway Withholding My Winnings and Denying Account Access

Betway Withholding My Winnings and Denying Account Access

I am extremely frustrated with how Betway has handled my account and winnings.

I won money on my Betway account, but my verification was declined. I submitted valid legal documents proving that I am the rightful account holder. Despite this, my account remains unverified.

I contacted support twice:

The first consultant told me the money would be paid out via e-wallet.

The second consultant said I should wait and that the funds were returned to my Betway account.

The problem is I do not have access to this account, and Betway is not assisting me in restoring access. How am I supposed to receive my winnings if the money is sitting in an account I cannot access and they refuse to verify me?

I am requesting:

Immediate resolution of my verification issue

Restoration of my account access

Or payment of my winnings without further delay

This situation is unfair and unacceptable.

0
Replies (10)
Betway - South Africa
Betway - South Africa's reply02 Mar 2026, 14:54
Official
Hi Christell,
 
Thank you for your review and for your patience in awaiting a follow-up from us.  
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 
Betway Team 
CD
Christell D's update02 Mar 2026, 14:56
Reviewer Update
Thank you for the response but this is what I keep getting told.
Betway - South Africa
Betway - South Africa's reply02 Mar 2026, 16:57
Official
Hi Christell,

Thank you for getting back to me. I completely understand your frustration. 

That’s exactly why our Care team take a closer look at this, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 

Regards, 
Betway Team 
CD
Christell D's update03 Mar 2026, 07:59
Reviewer Update
I still keep getting a error message that states unfortunately we could not verify you.
Betway - South Africa
Betway - South Africa's reply03 Mar 2026, 16:46
Official
Hi Christell, 
 
Thank you for bringing this to our attention.

Please note that the issue you’ve raised relates to a third-party account. For security and compliance reasons, we are only able to assist directly with the account holder. 
 
Please note that we have made contact with the account holder and will continue to communicate with them accordingly.
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  

Regards, 
The Betway team 
CD
Christell D's update03 Mar 2026, 18:31
Reviewer Update
I am the account holder this hellopeter account just belongs to my wife ,I was contacted but the query has still not been resolved.
Betway - South Africa
Betway - South Africa's reply04 Mar 2026, 08:50
Official
Hi Christell, 
 
Thank you for bringing this to our attention.

Please note that the issue you’ve raised relates to a third-party account. For security and compliance reasons, we are only able to assist directly with the account holder. 
 
Please note that we have made contact with the account holder and will continue to communicate with them accordingly.
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  

Regards, 
The Betway team 
CD
Christell D's update07 Mar 2026, 09:26
Reviewer Update
This matter is still not sorted and this issue seems like they do not want to assist us with the withdrawal. I am starting to feel like betway is a **** company.
CD
Christell D's update07 Mar 2026, 09:29
Reviewer Update
We have been contacted but every contact is a different story and is bringing me nowhere.
Betway - South Africa
Betway - South Africa's reply10 Mar 2026, 09:56
Official
Hi Christell,
 
Thank you for bringing this to our attention.
 
Please note that the issue you’ve raised relates to a third-party account. For security and compliance reasons, we are only able to assist directly with the account holder. 

A reply has been sent from our support desk to the email address linked to the account, and we await feedback to resolve this matter. Please note that we will continue to communicate make contact with the account holder.
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  
 
Regards, 
Betway Team