SM
Sandile M

1 reviews | Active since Apr 2026

07 Apr 2026, 08:37

Betway Withholding Funds Under the Guise of “Standard Review”

It has now been over a month and Betway continues to block my withdrawal under the guise of a “standard review.”

During this time, I have received no clear timeline. Agents repeatedly state that there is “no turnaround time,” which effectively allows Betway to hold funds indefinitely.

What is particularly concerning is that deposits and betting remain fully functional, yet withdrawals are restricted.

I have already submitted all required verification documents. Despite this, I am still unable to access my funds, and support continues to give me the runaround.

I have now escalated this matter to the relevant gambling authority.

This is unacceptable. Release my funds immediately so I can take my business elsewhere.

0
Replies (1)
Betway - South Africa
Betway - South Africa's reply07 Apr 2026, 11:07
Official
 
Hi Sandile,
 
Thank you for your review and for your patience in awaiting a follow-up from us.  
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 
Betway Team