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MM
Motsamai M

1 reviews | Active since Nov 2023

07 Dec 2023, 11:21

Betway withdrawal standard bank instant money

I have withdrawal yesterday at 11:28 in my betway account even today i haven't receive my voucher and pin to withdraw the money my phone number betway *** and email is *** please escalate my withdrawal of R700 and ID no *** standard bank instant money

0
Replies (7)
MM
Motsamai M's update07 Dec 2023, 11:40
Reviewer Update
To me yesterday they said 24 hours to 48 hours now you saying 72 hours which is confusing and fraustrating
Betway - South Africa
Betway - South Africa's reply07 Dec 2023, 13:12
Official
 
Hi  Motsamai, 
 
Thank you for your review and for your patience in awaiting a follow up from us. 

We would like to apologize for any frustration caused by this withdrawal query, we see that you have requested a refund of the withdrawn amount which was credited back to your Betway account and gradually wagered on casino.

This meaning that you do not have any active withdrawal request, this information serves as confirmation that this query has been resolved and that no further attention is needed in this matter.

Please feel free to reach out to us should you need further clarity or assistance. 

Regards,
Betway Team 
MM
Motsamai M's update07 Dec 2023, 17:39
Reviewer Update
Again last week Saturday someone withdrew money R500 from my betway account using their own banking details and that didn't even match with my name and same and betway allowed the withdrawal without asking for verification yet they refuse to pay my R500 telling me to go to police station
Betway - South Africa
Betway - South Africa's reply08 Dec 2023, 09:51
Official
 
Hi  Motsamai, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 
Betway Team 

MM
Motsamai M's update08 Dec 2023, 15:39
Reviewer Update
Your call didn't help me with anything instead you blaming for the loss of my money all you need to do is pay me my R500 cause i even provided with bank statement to show that im not the one who withdrew that money
MM
Motsamai M's update08 Dec 2023, 15:55
Reviewer Update
Yeah but on the second withdrawal was below R5000 you asked for verification before it was successful which is i canceled the withdrawal but you failed to do that on first one of R500 which had different banking details that doesn't match with my name that's why i say at this point you're response for the loss of my money because things were done differently om both of my withdrawals yeah if on the second withdrawal there was no verification done i would take the blame
MM
Motsamai M's update08 Dec 2023, 16:00
Reviewer Update
You even stated on the EFT method that the banking details must belong to you and which you saw that the banking details putted don't belong to me but you chose to proceed with the withdrawal instead of locking the account or ask for verification so you better pay back my R500 and close the case simple as that