Betway withdrawal request

Betway withdrawal Since I won on 26/11/2021 on betway my withdrawal request has always been reversed with no explanation whatsoever. I have been requested to submit Fica(only ID, bank confirm letters approved) documents numerous times and they are marked invalid when they are very clear. 1. Asked to give cards photos used to make deposits. Done as jpeg, pdf, docx. All corners showing, very clear pictures, less than 4kb, all marked invalid. No explanation. Please note supplying card details(card number, cvv) is a potential risk as anybody can utilize the card, however I'm required to supply such. 2. Now am asked to give recent bank statement. Please note I had already given Bank confirmation letter that clearly states it is my account. What are you looking for on a bank statement that you cannot see on a bank confirmation letter?

Seems to me there is a process to frustrate anybody wishing to withdraw. Easy to deposit and lose but difficult to withdraw.

Kindly address my withdrawal request as it is long overdue. So I can also continue using the platform.

A very frustrated user/customer Linda Ndabana