kD
karishma D

1 reviews | Active since Sept 2026

06 Sept 2026, 16:04

Betway Withdrawal Delays

Since 31st August 2026 i have been trying to make a withdrawal which is just not being processed.

Every attempt of withdrawing has been reversed/refunded. And no explanation given as to why.

It was the first time using this site.

My account is verified and I have uploaded documents onto the site which have been approved.

I have even emailed the following documents to support@betway and fica@betway:

- copy of ID - pictures of myself holding my ID - proof of bank account - bank statement with proof of address

All of the above done well over 48 hours ago.

I have chatted to several agents on the live chat.

And spoke to 2 agents via phone call who both very kind and helpful and told me my account is still under review.

The last call indicated that i send proof of each deposit made from my bank account to my betway account which i have now done and sent to support@betway. And even after sending this there is not time frame for completion.

Still my withdrawal is not processed.

Ive also been told twice that my query is being escalated with priority but no feedback is given.

I have been told several times to wait 48 hours but still nothing yet.

Betway please advise on when this process is going to be completed and my funds deposited into my bank account. The 48 hours stated on your website for review and processing has well surpassed and I would now like my winnings given to me.

Based on the reviews seen here, i fear i maybe one of the victims who do not receive their money.

BETWAY PLEASE HELP!

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply07 Sept 2026, 13:28
Official
Hi Karishma,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,
Betway Team

kD
karishma D's update09 Sept 2026, 09:20
Reviewer Update
Update: I was contacted yesterday by a lovely lady by the name of Tyrell. Within 1hour of her call, my query was resolved and withdrawal processed. Thanks Tyrell i appreciate your assistance and urgency given to my query.
Betway - South Africa
Betway - South Africa's reply09 Sept 2026, 09:39
Official
Hi Karishma,
 
Thank you for your positive review of Betway and our services.
 
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
 
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued betters the best service and betting platform.
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
 
Regards,
Betway Team