KM
Khanyi M
1 reviews | Active since Mar 2021
29 Jun 2021, 18:02
Betway Withdrawal
I would like to view how disappointed I am in the service I've received from Betway. It has been a month now and I'm still struggling to withdraw my winnings. I've sent the bank statement which they requested FOR FICA purposes countless times with no response. This is really frustrating! I'm been taken from pillar to post. If I don't contact them, there is no feedback whatsover. They say they have a backlog of emails. How can such a big company fail to verify banking details for over a month. It's funny how I'm able to deposit but not to withdraw. Can you please sort this out.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
29 Jun 2021, 19:33Hi Khanyi
Thank you for your review
Please accept our humblest apologies for the delay in getting back to you, We have received your bank statements and we are pleased to advise that your withdrawal will be processed tomorrow.
In the aim to speed up the resolution of complaints via this platform, as no further follow-up or information has been received within 14 days of our initial notice, we now deem this matter as closed.
Please accept our humblest apologies for the delay in getting back to you, We have received your bank statements and we are pleased to advise that your withdrawal will be processed tomorrow.
In the aim to speed up the resolution of complaints via this platform, as no further follow-up or information has been received within 14 days of our initial notice, we now deem this matter as closed.
Regards,
Betway Team
Betway - South Africa's reply29 Jun 2021, 19:33
Official
Hi Khanyi
Thank you for your review
Please accept our humblest apologies for the delay in getting back to you, We have received your bank statements and we are pleased to advise that your withdrawal will be processed tomorrow.
In the aim to speed up the resolution of complaints via this platform, as no further follow-up or information has been received within 14 days of our initial notice, we now deem this matter as closed.
Please accept our humblest apologies for the delay in getting back to you, We have received your bank statements and we are pleased to advise that your withdrawal will be processed tomorrow.
In the aim to speed up the resolution of complaints via this platform, as no further follow-up or information has been received within 14 days of our initial notice, we now deem this matter as closed.
Regards,
Betway Team
KM
Khanyi M's updateReviewer Update
30 Jun 2021, 18:51Thank you Betway for the prompt response, I've received the funds.
KM
Khanyi M's update30 Jun 2021, 18:51
Reviewer Update
Thank you Betway for the prompt response, I've received the funds.
Betway - South Africa's replyOfficial
23 Nov 2021, 11:00Hi Khanyi
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply23 Nov 2021, 11:00
Official
Hi Khanyi
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via this communication.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team