Betway Winnings stuck in my Betway account

I deposited a R2000 voucher into my Betway account. When I had finished playing and added more money to my initial deposit. I tried withdrawing the money into my bank account and it kept reversing back to my Betway profile.

I the called the call center which is not a toll free number. The agent i spoke to said she will follow up with the relevant department to check what could be causing this. She advised I should call back in 48 hours for feedback.

I called after 48 hours and they advised that my account was new and I had to play with the full R2000 before I could be eligible to make a withdrawal. I kept playing and kept checking until they advised that had played with the R2000. They then escalated to the relevant department so that I could be able to make a withdrawal.

I then called back several times and they kept telling me to wait as the review process does not have a time frame. I called again today for a follow up wanting to lay formal complaint since this issue started last year November and up till date it has not been resolved. The agent I spoke with said the note on the system read that my account was not verified. She said she would send me a link and I should call back when I had completed the verification process.

I used the link and received a message that my account had already been verified. I then remembered that they did tell me to verify last year and I did...and still the issue persisted.

I then called again and informed the agent that my account has already been verified. They said I must wait another 48 hours and they would not allow me to speak to a manager to lay a complaint. The agent said they don't do transfers and they can give an email to lay a complaint. I told them that they don't respond to them as I have tried that before and received no response from them.

Betway is a complete **** and they did not allow me to speak to the department in charge of resolving this matter when I asked why they said they don't have a direct line and only are contacted via escalation which the agent is the only person who can escalate to then I presume via email and then the agent waits for a response from them within 24hrs.

I regret the day I bought a Betway voucher Hollywood Bets is much better, at least they have physical offices were you can go to if you have a problem.