Betway why

I am very disappointed by the service I received from betway. The customer experience was horrible. I have spoken to 3 different people including a Facebook Admin and live chat on the App. I received different information which is so inconveniencing to me . My account was locked due to the fact that there was a withdrawal that I did not authorize and I am happy that Betway took steps immediately after I informed them of the incident please keep it up but my problem is this morning I was advised to sent my ID and a selfie carrying it which I did mind you I did the same yesterday .

I was advised to wait for 4 hours for my account to be unlocked then I must change password as it seems like my account is being tempered with. 4 hours later I called then I was informed 24 hours , then I was advised that 48 hours. I asked why an I being given different information but I was ignored . It seems like Betway doesn't care maybe they want us to use different companies. Please assist and open m account today . I made a review yesterday with a different email and I see it as important to make another one as the other account cannot allow me to make a review with the same company within 72 hours. I am so not happy and disappointed but I am glad for the action you took after I advised you of the withdrawal.