JM
Johannes M

1 reviews | Active since Jan 2026

20 Jan 2026, 18:45

Betway terminated my contract without a valid reason

I always bet on betway sometimes I win sometimes lose but I'm not happy with the service I received from betway, they terminated my contract without any valid reason. I had already lost alot then I made a deposit of R1000 as soon as I won an extra R1000 I made a withdrawal but I did not receive my funds, I phoned them to check what's going on they said it will 24hrs to fix the problem. Instead of fixing the problem they terminated my contract with them I phoned them again to ask what's going on they told me they suspect ***** so they are terminating my contract with them I asked several times what ***** are they suspecting because I did not do any *****. Then asked for funds I deposited they refused. It's not fair for me as a law abiding citizen to be told I'm a ********. I need justice

Betway username - ***

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Replies (2)
Betway - South Africa
Betway - South Africa's reply21 Jan 2026, 08:55
Official
Hi Johannes,
 Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.   One of our consultants will contact you today between 09h00 and 17h00 to assist you further.   If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.   Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply21 Jan 2026, 09:45
Official
Hi Johannes,    Thank you for your review and for your patience in awaiting a follow-up from us.     We have tried reaching out to you, sadly to no avail.  Kindly advise on a suitable time for us to contact you to discuss the matter further.  Your response will be greatly appreciated.   Regards,  Betway Team