Betway taking more than 2 months to help

Item: Betway - South Africa
Rating: 1
Author: Solomon M

Worse service ever recieved from business, since call locked 2 months ago. I am the one who is doing the follow up, and they always tell me they have influx of calls and my call is with the supervisor, I deposited money using OTT voucher and the deposit is not showing on my balance. When I contacted OTT, they did everything on thier side and they even contacted Betway who told them that, they have fixed the client problem, which was not honest. If I can get anyone to help me deal with Betway as they totally lost respect to customers.

Helpful (0)

Replies (2)

Betway - South Africa's replyOfficial

28 Nov 2025, 08:59

Hi Solomon,

Thank you for your review. We appreciate the time you took to raise this matter.

May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply28 Nov 2025, 08:59

Official

Hi Solomon,

Thank you for your review. We appreciate the time you took to raise this matter.

May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's replyOfficial

01 Dec 2025, 10:43

Hi Solomon,

Thank you for your review and for your patience in awaiting a follow-up from us.

We have tried reaching out to you, sadly to no avail.

Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further.

Your response will be greatly appreciated.

Regards,

Betway Team

Betway - South Africa's reply01 Dec 2025, 10:43

Official

Hi Solomon,

Thank you for your review and for your patience in awaiting a follow-up from us.

We have tried reaching out to you, sadly to no avail.

Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further.

Your response will be greatly appreciated.

Regards,

Betway Team