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Elma L

1 reviews | Active since Nov 2014

24 Apr 2026, 11:17

Betway struggles

My verification documents were submitted and approved on 17 April. Despite this, my account remains stuck on the “Verify Now” page, and I am unable to access any services.

I have:

Completed all troubleshooting steps Contacted support multiple times Been instructed to wait, including a further 24-hour period Now been informed that the matter has been escalated to the FICA team

However, after a week of me following up the issue remains unresolved.

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply28 Apr 2026, 08:21
Official
 Hi  Elma, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply28 Apr 2026, 10:10
Official
Hi Elma, 

Thank you for your review and for your patience in awaiting a follow-up from us.     We have tried reaching out to you, sadly to no avail.  We are pleased to inform you that the technical issues on your account has been resolved by our products team. You may resume using our platform as normal.    We were advised that there was a caching issue that has been resolved as advised. The team asked that you try again on your end.   We sincerely apologize for the delay in resolving your escalated matter. We understand how important timely assistance is and how frustrating it can be when you experience delays. Please know that we are actively working to clear the backlog and improve our response times to better serve you.  If you are satisfied with the resolution, may we kindly ask you to reply to this conversation to confirm that the matter is fully resolved.  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage   

Regards, Betway Care Team
EL
Elma L's update29 Apr 2026, 10:49
Reviewer Update
this has not been resolved, i just spoke to a agent again waiting for 24 hours as it was escalated again due the same error. It was NOT resolved stop lying
Betway - South Africa
Betway - South Africa's reply30 Apr 2026, 16:36
Official
 Hi Elma, 
Thank you for your review and for your patience in awaiting a follow-up from us.     We have communicated to your through your personal email regarding the matter.  We sincerely apologize for any inconvenience caused on your end. Please know that we are actively working to clear the backlog and improve our response times to better serve you.  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage   

Regards, Betway Care Team