Betway South Africa

I am so disappointed with Betway South Africa I made a deposit to my account on the 18 February 2023 in the morning, and the deposit didn't show on my account, and I , contacted Betway to query about this , I was asked to send a proof of payment , I requested it from the Bank and send it , and they kept on going in the loop I saying i must send a proof of payment .

I did send it for almost 5 times, and I didn't get this resolved till now as they kept on saying one and the same thing, my money was gone like that, they don't even give you a reference number for your query, and I was dealing with different agents, and I have to repeat myself one thing over and over, and they will all keep on asking me the same questions I have unsewered previously, it is very frustrating South Africa please be vigilant with. below is what they kept on sending me

Hi

Thank you for contacting Betway Support.

You are receiving this mail with regards to your recent “Delayed Deposit" query. There is a chance that your deposit may Timeout. A Timeout is when there is a drop-in connection between the processors while the deposit is being processed. It is rare but can unfortunately happen with online.

Please send the proof of payment in a PDF format for the deposit to the chat or ***, then notify us once you have sent, we will have it escalated to the banking team and credited manually for you.

Once we get the proof of payment we can complete the transfer of funds for you.

Please do not hesitate to contact us for any further assistance.

Regards, Siphiwe

Please note that as of 1 March 2022 we will no longer be offering email support services.

• Our Support teams will still be available to you 24/7 via Live Chat by clicking here • Contact our Support Helpline on ***

Alternatively, please feel free to find everything you may need in our new self-help section:

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