GM
George M
1 reviews | Active since Jan 2019
16 Dec 2021, 07:06
Betway shocking service
It’s really been shocking service from Betway. They like when you spend your money but paying out is a serious problem. They asked me to send my bank details. I sent them over 12 times and still when I want to withdraw my money they say I must resend them AGAIN OVER 6 months of the same nonsense. Worst ever betting company ever.
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
16 Dec 2021, 08:12Hi George,
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply16 Dec 2021, 08:12
Official
Hi George,
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
16 Dec 2021, 08:23Hi George,
Lethena from the Betway Care Department here.
The first part of your query is resolved, our FICA team have received, reviewed, approved and saved your documents on file.
Onus are now with our payments team to action the 3 pending withdrawal requests noted within your account.
Our team will advise once all transactions are processed into your personal banking account.
Regards,
Betway Team
Lethena from the Betway Care Department here.
The first part of your query is resolved, our FICA team have received, reviewed, approved and saved your documents on file.
Onus are now with our payments team to action the 3 pending withdrawal requests noted within your account.
Our team will advise once all transactions are processed into your personal banking account.
Regards,
Betway Team
Betway - South Africa's reply16 Dec 2021, 08:23
Official
Hi George,
Lethena from the Betway Care Department here.
The first part of your query is resolved, our FICA team have received, reviewed, approved and saved your documents on file.
Onus are now with our payments team to action the 3 pending withdrawal requests noted within your account.
Our team will advise once all transactions are processed into your personal banking account.
Regards,
Betway Team
Lethena from the Betway Care Department here.
The first part of your query is resolved, our FICA team have received, reviewed, approved and saved your documents on file.
Onus are now with our payments team to action the 3 pending withdrawal requests noted within your account.
Our team will advise once all transactions are processed into your personal banking account.
Regards,
Betway Team
Betway - South Africa's replyOfficial
17 Dec 2021, 10:59Hi George,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply17 Dec 2021, 10:59
Official
Hi George,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
GM
George M's updateReviewer Update
17 Dec 2021, 11:12After weeks of sending my documents to Betway finally they did their job of capturing and paying it what was due to me. I hope going forward there is an improvement with how withdrawals are handled especially with your FICA department.
Clement Mahumane.
Clement Mahumane.
GM
George M's update17 Dec 2021, 11:12
Reviewer Update
After weeks of sending my documents to Betway finally they did their job of capturing and paying it what was due to me. I hope going forward there is an improvement with how withdrawals are handled especially with your FICA department.
Clement Mahumane.
Clement Mahumane.
Betway - South Africa's replyOfficial
17 Dec 2021, 11:30Hi George,
We appreciate the follow-up review.
Owing to the impact of the negative star rating, we kindly ask that you update the NPS on this review post service/query now that issue is resolved.
Scaling: 1-3 (Detractor), 4-7 (Passive) 8-10 (Promotor)
Regards,
Betway Team
We appreciate the follow-up review.
Owing to the impact of the negative star rating, we kindly ask that you update the NPS on this review post service/query now that issue is resolved.
Scaling: 1-3 (Detractor), 4-7 (Passive) 8-10 (Promotor)
Regards,
Betway Team
Betway - South Africa's reply17 Dec 2021, 11:30
Official
Hi George,
We appreciate the follow-up review.
Owing to the impact of the negative star rating, we kindly ask that you update the NPS on this review post service/query now that issue is resolved.
Scaling: 1-3 (Detractor), 4-7 (Passive) 8-10 (Promotor)
Regards,
Betway Team
We appreciate the follow-up review.
Owing to the impact of the negative star rating, we kindly ask that you update the NPS on this review post service/query now that issue is resolved.
Scaling: 1-3 (Detractor), 4-7 (Passive) 8-10 (Promotor)
Regards,
Betway Team