Betway SA - Malfunctioning Customer Service

Betway SA have dismal communication regarding accounts and their agents appear to be clueless of what happens in the background. They do not answer relevant questions and have no idea whatsoever of why certain occurrences take place. My account was blocked and I could not log in, in November 2025. I called in to ask why, and they said they are doing a standard review of the account and it should take about two weeks. Indeed after two weeks or so the account was unblocked and I could use it again. In December I won about 20k and attempted to withdraw it, but it was never approved. Upon enquiry they said that the account is still under review. When I ask what the review is about and when it will end, I am told that it has no time limit and they do not know what it's about. Just a standard review that they do from time to time . Now my thought is to say why in the first place would they allow me to deposit and place bets on the account if they know that I will not be allowed to withdraw. So they can be making money out of my deposits yet I cannot withdraw my winnings. I feel in that in the time of the review ongoing they shouldn't have allowed me to make any deposits! And equip call center agents with better training and information, right now it seems like the agents are people you would meet assisting at a ****a shop. Dismal behaviour and customer service.