Betway reversed my winnings

I am lodging a formal complaint against Betway for reversing winnings from my account without providing any proof that an overpayment occurred.

Betway paid out my winnings and later deducted funds from my account, claiming I had been “overpaid”. When I requested evidence, they only provided a transaction history showing money moving in and out of my account. This does not prove an overpayment.

Despite repeated requests, Betway has failed to provide: • The bet settlement record (stake, odds, result and correct return) • The calculation showing what I should have been paid • The nature of the alleged error (odds error, settlement error or system error) • Any system logs or settlement records proving the mistake

A transaction log only shows that money was credited and then removed — it does not show that the original payout was wrong. As a licensed bookmaker, Betway is required to keep proper audit trails and must be able to justify any balance adjustments with objective records.

Reversing player winnings without proof is unfair, non-transparent and contrary to regulated gambling standards.

I am demanding that Betway either: 1. Provide full bet settlement and calculation records proving an overpayment, or 2. Immediately refund the deducted amount.

If this matter is not resolved, I will escalate it to the relevant gambling regulator for investigation.