Betway ***** related lack of response

Dear HelloPeter Team,

I am writing to formally lodge a complaint against Betway regarding a serious ***** issue on my account and their complete lack of response.

I have been a loyal Betway customer for many years, but I am extremely disappointed and frustrated by how my case has been handled. On 21 February, I reported that money had been ********ly withdrawn from my account without my knowledge or consent. Instead of receiving assistance and clarity, my account was blocked, and I was asked to submit personal documents such as my bank statement and verification photos.

To date, I have comp**** with all their requests. However, despite sending multiple follow-up emails, I have received no meaningful feedback or resolution from Betway. It feels as though customer concerns are being ignored, and there is no accountability when issues like this arise.

My main concern remains unanswered: Who accessed my account and withdrew my funds? As a customer, I believe I have the right to transparency and a proper investigation outcome. The lack of communication and delay in resolving this matter is unacceptable.

I am requesting urgent intervention and assistance in escalating this matter. I would like Betway to:

- Provide a full explanation of what happened to my funds - Confirm the identity or method used in the unauthorized withdrawal - Reimburse the ****** amount if ***** is confirmed - Restore my account access with proper security measures

I trusted Betway with my money, and I expect them to take responsibility and treat this matter with the seriousness it deserves.

Thank you for your assistance. I look forward to a prompt resolution.

Kind regards, Tankiso Matthews Maloka ***