Betway refusing to assist with unauthorised bets on my account

Subject: Dispute of Betway’s Findings – Unauthorised Activity Not Properly Investigated

I am not satisfied with Betway’s response to my complaint.

While Betway states that no “unusual access” was detected, this does not conclusively prove that the activity was authorised by me. Access using the same device or network does not rule out account compromise, especially if login details have been exposed.

Additionally, stating that betting patterns appeared “consistent” is not sufficient evidence that the activity was performed by me. This is a subjective assessment and does not address the core issue of unauthorised access.

I specifically requested verifiable information, including:
- Login IP addresses
- Device information
- Detailed session logs

However, Betway has not provided this data, only a general conclusion.

To reiterate:
- I did not place or authorise these bets
- I reported the issue within a few hours
- I have cooperated fully and requested transparency

I am requesting that Betway escalate this matter and provide the actual technical data used to reach their conclusion.

If this cannot be provided, I expect a fair reassessment of my claim, including consideration of a refund for the unauthorised bets.

Failing this, I will proceed with further escalation to the relevant authorities and continue to pursue this matter through public and regulatory channels.